Sync Error Messages

I am constantly getting error messages every time eM client tries to sync my email accounts.  For example:

"xxxxx@yahoo.com: An error occurred

[CardDAV] Sync of xxxx@yahoo.com/ failed due to error:

xxxx@yahoo.com (Not found)"

Please help!

Thanks

Hi Naomi, can you please make a screenshot of the error and when it occurs switch to the Log/History tab in the Operations window and copy the content of the Log and post it here on the forum? The log should contain more information about the error. Also what version of eM Client are you currently using?

Thank you,
Paul.

Hi there, would prefer to not post as it will contain all my email addresses.  Can I send you the logs non-publicly?  The version I am using is 6.0.20899.0

Hi, sure, can you send the logs to my email mcgregor@emclient.com with a reference link to this forum topic?

Thank you,
Paul.

I get the same error for att.net. Is there a resolution?

Hi Troy, can you possibly make a screenshot of the error you’re seeing? When it occurs, can you please switch to the “Log” tab and copy the content of the log and post it here on the forum?
What version of eM client are you currently using on your computer?

Thank you,
Paul.

Hi Paul-
   I’m using version 6.0.21040.0.  I couldn’t copy/paste a screen shot of the error message that comes up every few minutes so I’ve transcribed it.  And here’s the log.  Any suggestions?  Dave

 SBCGlobal: An error occurred.  [CardDAV] Sync of SBCGlobal/failed due to error: SBCGlobal (Not Found)

8:34:30 AM SBCGlobal [IMAP]  Synchronizing messages: For folder SBCGlobal/Inbox

8:34:30 AM SBCGlobal [IMAP]  Synchronizing messages: For folder SBCGlobal/Inbox

8:34:30 AM SBCGlobal [IMAP]  Downloading message part…

8:34:30 AM SBCGlobal [IMAP]  Downloading message part…: Done

8:34:30 AM SBCGlobal [IMAP]  Downloading message part…

8:34:31 AM SBCGlobal [IMAP]  Downloading message part…: Done

8:34:31 AM SBCGlobal [IMAP]  Downloading message part…

8:34:31 AM SBCGlobal [IMAP]  Downloading message part…: Done

8:34:31 AM SBCGlobal [IMAP]  Downloading message part…

8:34:31 AM SBCGlobal [IMAP]  Downloading message part…: Done

8:34:31 AM SBCGlobal [IMAP]  Downloading message part…

8:34:31 AM SBCGlobal [IMAP]  Downloading message part…: Done

8:34:31 AM SBCGlobal [IMAP]  Uploading messages: To folder SBCGlobal/Junk E-mail

8:34:32 AM SBCGlobal [IMAP]  Synchronizing messages: For folder SBCGlobal/Inbox

8:34:32 AM SBCGlobal [IMAP]  Synchronizing messages: Done

8:34:33 AM SBCGlobal [IMAP]  Uploading messages: Done

8:34:33 AM SBCGlobal [IMAP]  Uploading messages: To folder SBCGlobal/Inbox

8:34:33 AM SBCGlobal [IMAP]  Synchronizing messages: For folder SBCGlobal/Inbox

8:34:33 AM SBCGlobal [IMAP]  Uploading messages: Done

8:34:33 AM SBCGlobal [IMAP]  Synchronizing message flags: For folder SBCGlobal/Junk E-mail

8:34:33 AM SBCGlobal [IMAP]  Synchronizing messages: Done

8:34:34 AM SBCGlobal [IMAP]  Synchronizing message flags: Done

8:34:34 AM SBCGlobal [IMAP]  Synchronizing message flags: For folder SBCGlobal/Inbox

8:34:34 AM SBCGlobal [IMAP]  Synchronizing message flags: Done

8:36:11 AM SBCGlobal [IMAP]  Synchronizing message flags: For folder SBCGlobal/Inbox

8:36:11 AM SBCGlobal [IMAP]  Synchronizing message flags: Done

8:37:28 AM SBCGlobal [IMAP]  Synchronizing subfolders: For folder SBCGlobal/

8:37:28 AM SBCGlobal [CardDAV]  Synchronizing items: For folder SBCGlobal/

8:37:29 AM SBCGlobal [CardDAV]  MailExceptions.OperationException: Sync of SBCGlobal/ failed due to error: SBCGlobal (Not Found)

8:37:29 AM ttp://www.w3.org/TR/html4/strict.dtd">" rel=“nofollow” target="_blank">http://www.w3.org/TR/html4/strict.dtd">;

8:37:29 AM

8:37:29 AM        

8:37:29 AM                        

Yahoo! - Error report

8:37:29 AM                        

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8:37:29 AM                        

8:37:29 AM        

8:37:29 AM        

8:37:29 AM                        

8:37:29 AM                                        

8:37:29 AM                                                         [" rel=“nofollow” target="_blank">http://www.yahoo.com">](<a href=);

8:37:29 AM                                                                         ![](<a href=)http://l.yimg.com/a/i/yahoo.gif"; width=“147”

8:37:29 AM                                                                                                         height=“31” border=“0” alt=“Yahoo!”>

8:37:29 AM                                                        

8:37:29 AM                                                        

8:37:29 AM                                                                         [Yahoo!](<a href=)" rel=“nofollow” target="_blank">http://www.yahoo.com">Yahoo!;

8:37:29 AM                                                                         -[Help](<a href=)" rel=“nofollow” target="_blank">http://help.yahoo.com">Help;

8:37:29 AM                                                        

8:37:29 AM                                        

8:37:29 AM                                        

 

8:37:29 AM                                                        

HTTP Status 404 - Not Found

8:37:29 AM                                                        

8:37:29 AM                                                                         type

8:37:29 AM                                                                         Status report

8:37:29 AM                                                        

8:37:29 AM                                                        

8:37:29 AM                                                                         message

8:37:29 AM                                                                         Not
Found

8:37:29 AM                                                        

8:37:29 AM                                                        

8:37:29 AM                                                                         description

8:37:29 AM                                                                         The
requested resource is not available.

8:37:29 AM                                                        

8:37:29 AM                                                        

8:37:29 AM                                                                        

8:37:29 AM                                                        

8:37:29 AM                                        

8:37:29 AM                        

8:37:29 AM        

8:37:29 AM

8:37:29 AM SBCGlobal [CardDAV]  Synchronizing items: Sync of SBCGlobal/ finished: 0 uploaded, 0 deleted, 0 obsolete, 0 items,  0 downloaded

8:37:29 AM SBCGlobal [CardDAV]  Synchronizing items: Done

8:37:29 AM SBCGlobal [SMTP]  Connecting: To SBCGlobal

8:37:29 AM SBCGlobal [IMAP]  Synchronizing message flags: For folder SBCGlobal/Inbox

8:37:30 AM SBCGlobal [IMAP]  Synchronizing message flags: Done

8:37:30 AM SBCGlobal [SMTP]  Connected: To SBCGlobal

8:37:30 AM SBCGlobal [SMTP]  Sending messages

8:37:44 AM SBCGlobal [SMTP]  Disconnected: From SBCGlobal

8:37:44 AM SBCGlobal [SMTP]  Disconnected: Done

8:37:44 AM SBCGlobal [IMAP]  Uploading messages: To 

Hi, can you please go to Tools > Accounts > Your SBCGlobal account and make a screenshot of your Contacts settings and post it here on the forum?

Thank you,
Paul.

Hi Dave, thank you for the received screenshot, however I need to see the settings for your Contacts service, please click on the “Contacts” tab, and then create the screenshot.
Also, you can create screenshots of your applications by using the “Snipping Tool” application included in your windows installation.

Thank you,
Paul.

Sorry.  My bad.

Hi again Dave, important question, does your account support calendars? Do you have a calendar available in your webmail application provided by your ISP?

Thank you,
Paul.

Yes, my sbcglobal/yahoo account does have a calendar.
As info, on the above screen shot (Contacts), I unclicked the “Enable Service” button and I’ve stopped getting the error message.  Does that just mean it won’t sync my contacts?

If the errors stopped after disabling the contacts service, do you have contacts available in your webmail?
If you do, try to change the CardDAV URL to this address:

[https://carddav.address.yahoo.com/.well-known/carddav](https://carddav.address.yahoo.com/.well-known/carddav "Link: https://carddav.address.yahoo.com/.well-known/carddav")

Hope this helps,
Paul.

I do have contacts available in webmail.  But once I enable service and replace the CardDAV address with the one you proveded I still get the error message (SBCGlobal not found…).
Thanks for all your help regardless.  

Hi Dave, I’m unfortunately not completely sure on why this issue occurs, can you please check with your mail service provider (SBCGlobal), what are the correct settings for your CardDAV server, so we’re absolutely sure with our settings. The error states the calendar couldn’t be found, so it is possible it’s either not possible to synchronize your contacts over CardDAV or the CardDAV address might not be correct.

Please try to check with your email provider’s support and hopefully we’ll be able to resolve the issue.

Thank you,
Paul.