I opened a ticket with support. In my first post I included a copy of the IMAP log which shows an error. We had some back and forth and every time the support person replied it felt like we were starting over again. I decided to do a reply that summed everything up and the answer I got was to post the IMAP logs. I posted them and he thanked me for sending them and send he was forwarding them to their team for investigation. This morning I got a reply saying I would need to post the IMAP logs. I replied that I already had on November 24.
I’m getting frustrated. It seems like they keep going back to square one and I am still unable to get all the messages from one of my email accounts. Does anyone have any suggestions on how to deal with this? Is there anything I can do to escalate the ticket or get it referred to a different support person?