So, I moved from Postbox to your subscription system a year ago. I got the note yesterday that my renewal payment had not gone through and that it would be recharged after 2 days. So I went to the payment system and updated the cc details. However, the processor showed my renewal order as cancelled and EM Client has downgraded me to the free version. I contacted the payment company and they quickly told me the order was changed from cancelled, but despite this, the software still says that it is restricted. If I look on your website, the only licence manager that I can find needs a âgroup nameâ and I donât have one of those. To rub salt into the wound, I can no longer get âVIP supportâ because you have cancelled my subscription a day earlier than you said you would. I dislike subscriptions already, but the least you could do is actually have something approaching a working system!!
Seems to be sorted now, but still irritating to have to take the time.
Unfortunately, a lot of SaaS subscriptions have horrible subscription platforms. And this product is definitely no different⌠theyâre still working through bugs and missing pieces (albeit I have to admit they are actually working through them) and this platform doesnât have the same resources as Microsoft for their Outlook product⌠butâŚ
IMO this client is hands down better then the âNew Outlookâ product; and not anywhere close to the âClassic Outlookâ product, but itâs getting there and I honestly think Microsoft is going to kill the older product soon enough and I didnât want to be caught having to deal with that shit ass fuck of a product called âNew Outlookâ.
So tl;dr: Yeah it does, youâre right⌠and I hope they make it better and not die off because the alternative, for me, is Microsoftâs product.
I was unimpressed when I switched, but they have reacted to some of the main things that got lost from Postbox, which is why Iâll keep paying. Probably!
@Kim_Fisher has been outright awesome with support and bugs for me.
I realised (no guidance from mails) that in order to sort the activation out, I had to deactivate the free licence that had been issued via the help menu before using a code sent by the payment processor.