I’m very curious how the Spam Filter Rule works internally as lots of emails are marked as spam while they’re not on the originating server and they’re not in the EMClient blacklists. This happens with multiple mailservers.
I am very reluctant to use any filter of which I cannot verify the functionality. It would be nice if EMClient could shine some light here. Or better yet, have the user configure this rule somehow. Right now it’s a black box. I’m missing lots of emails.
The Spam filter Rule applies only to POP3 accounts. It moves messages marked as spam by the server to the Junk folder.
But otherwise it really depends on what is moving the messages to Junk to begin with.
Normally, for IMAP and Exchange accounts, it is your server, so you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Thereafter the server should always leave messages from that sender in the Inbox.
But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Rules and edit the Blacklist Rule if you have one. The Blacklist Rule will be in Local Rules, selected from the dropdown option next to the New Rule button, not in server Rules, so make sure you are in the correct section. See if the sender’s address or domain is in the list and remove it.
Thank you, Gary. I am setting up some tests to discover what’s going on and I’ve raised some questions with the involved email provider. I’m not using POP3, only using IMAP. From your answer I understand this entirely rules out the Spam filter functionality as a cause of the issue I’m experiencing.