Dear eM Client Team, Dear Use
We are currently migrating all our email accounts from DomainFactory to United Domains. During this transition, we’ve encountered a recurring issue with all newly created accounts on United Domains when used with eM Client:
The Snooze function no longer works correctly. When an email is snoozed, it briefly appears in the Snoozed folder and then immediately returns to the Inbox — as if eM Client marks it temporarily, but the change is not retained due to a synchronization issue. This problem does NOT occur with accounts hosted by other providers such as DomainFactory.
We’ve already performed a complete clean reinstallation of eM Client (including registry cleanup via Revo Uninstaller), but the issue persists.
Our questions:
- Are you aware of any known issues between eM Client and United Domains regarding the Snooze function?
- Could this be caused by something specific on the mail server side?
- Are there any particular IMAP settings or adjustments required when using eM Client with United Domains?
We’d really appreciate your insights and any suggestions that might help resolve this.