SMTP SocketException problem

1

I love emClient, but have been having repeated, intermittent issues with outgoing mail, specifically SMTP issues as shown in the following log entry:
9:00:21 PM GMail [SMTP]  MailClient.Accounts.SocketException: Connection failed due to the following reason: 9:00:21 PM     “A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 209.85.144.109:587”
9:00:21 PM    at MailClient.Protocols.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
9:00:21 PM    at MailClient.Protocols.Smtp.SmtpSendCommand.Execute(WorkerStatus status)
9:00:21 PM    at MailClient.Commands.Command.Process(WorkerStatus status)
9:00:21 PM GMail [SMTP]  Connecting: To GMail

The problem eventually goes away on its own, but will last for hours at a time, usually overnight. It affects both GMail accounts I use with emClient, sometimes but not often at the same time. 

Thanks very much for any help you can provide. 

2

same issue here on both gmail smtp servers. Seem its global issue, and other mail clients have same issues:(

3

Hello Mark,
can you try adding eM Client to exceptions in your Firewall and Antivirus software and see if the issue persists?

Regards,
Olivia

4

Hello,
it look lik issue was with gmail smtp server DNS record in our region. Was forced to enter IP adress to make it working.

5

Thank you, Olivia. I made those changes in both the firewall and antivirus and everything was fine until just now, when both GMail accounts began having the same problem again.

I forgot to note that the “Diagnose” button in the Accounts panel is greyed out for both accounts; perhaps that is something that is GMail specific. Changing ports and security policies (SSL/TLS) in all combinations does not help.

6

Well the non-sent email was sent immediately after I disabled real-time protection by the antivirus software (Avira free). For some reason the exceptions aren’t working, obviously. If the problem continues I’ll either switch antivirus programs or just disable real-time protection as necessary when outgoing emails are being blocked. If you have any other suggestions, please let me know. Thanks very much.

7

Sorry about the multiple responses. This time turning off real-time antivirus protection didn’t work, so I’m back to square one. I suppose I’ll need to move away from emClient if there’s no solution, which would be too bad.