I installed eM Client a couple of months ago using the auto setup feature on my new laptop running Windows 8.1.
Until yesterday I had only used it to retrieve e-mails and it worked fine.
I have two other computers, and had been sending from my desktop previously. Yesterday I tried to send an e-mail and it shows there is no outgoing account. I used add a new account and this time entered all of my settings manually.
eM Client showed that both POP3 and SMTP had failed in being set up. I hit the fix buttons and no success.
Can someone tell me why this client won’t work with my Bellsouth settings when both Outlook Express and Thunderbird work fine?
I don’t understand how it has even been receiving as the settings done under auto setup are not what I am supposed to be using.
Any help is appreciated as I like the client, just need to be able to send mail as well as receive.
Hi what account (service) setting are you using now? Can you make a screenshot from Tools > Accounts > Your problematic account > POP/SMTP tab?
Did you manually change the setting to what you should be using?
I deleted the account I set up manually as nothing was working with my ‘proper’ settings. Here is a screen shot of my ‘auto’ set up account which does not contain an SMTP account at all. It will retrieve e-mail even though the settings are not correct.
Hi again Mark, you’ve mentioned you’ve used the manual setup… what settings did you use? Can you make a screenshot of the current settings?
I’ve found out the settings for bellsouth accounts should be following:
POP3 setting > inbound.att.net on port 995 using security policy on special port (legacy).
SMTP settings > outbound.att.net on port 465 using security policy on special port (legacy).
Can you please try this setting with the manual setup?
I also found there might be a difference in the setup if you’re using Yahoo! servers, don’t know if that’s your case.
I tried the account manually again with your suggested settings. It works just fine now!!! I am using pop.att.yahoo.com and smtp.att.yahoo.com on the same ports in Outlook Express and Thunderbird as AT&T told me. Those settings have worked for years until trying eM Client with Windows 8.1.
I don’t understand why it won’t work with those settings, but it works with yours, and that’s good enough for me.
Paul-
You are the best(as always).I have been trying to get my Bellsouth settings to work again for the last 6 months or so.AT&T support was absolutely no help.I finally found this post and my eMail works like it should.Thank you so very much.
