Sister's emails always goes to junk folder

my sister’s emails *** are always sent to the Junk folder. I have tried many times to “move to inbox” both specific address and domain. any advice appreciated! thx

This really depends on what is moving the messages to Junk/spam.

Normally, it is your server, so you will need to login to their webmail interface, select the message in spam, and mark it as not spam. Some providers have an option to whitelist senders so check on that also. Thereafter the server should always leave messages from that sender in the Inbox.

But it can also be caused by eM Client moving the messages if you have previously blacklisted the sender or their domain. If that is the case, go to Menu > Settings > Mail > Privacy > Blacklist > Manage Blacklist. See if the sender’s address or domain is in the list and remove it.

Thanks for the reply! emClient has no webmail… the address was already in the whitelist, and not on the black list. problem continues…

eM Client has no whitelist for this purpose, but if the address or domain was not in the Blacklist, then it is not eM Client moving the message to Junk.

No, it doesn’t. What I said was: