Signatures not showing images & font is incorrect

Frequently Asked Questions
1

Signatures not showing images & font is incorrect - has been working great up to about 2 weeks ago.

Hi everyone, 
eMclient version is 7.1.33101.0
Windows 7 Home Premium
4gb RAM
Norton Internet Security - Have tried with the security disabled also.

The problem started off as intermittent (approx 2 wks ago)

The Signature started stopped showing my signature which consists of a formatted Text Line with specific font and size of text & a inserted image.  (the image format: JPG / PNG makes no difference).  The image is not “linked to” but is inserted.

When I create a new email the image is missing from the signature & the text line is not the correct font or size of font…

When I “Insert signature on caret position” everything is working & displaying correctly.

Deleting, Restarting the computer & Recreating the signature does not rectify the issue.

Uninstalling and reinstalling the whole eMclient program does not rectify the problem.

See images attached

2

Maybe you are composing your message in plain text. Open a new compose window then select Menu > Message > Format > HTML. Now insert the signature through Insert > Signature.

If that helps you can change the setting back to default in Menu > Tools > Settings > Mail > Compose.

Also, the second option for format of reply will use plain text when replying to a message received in plain text. So therefore no signature formatting.