Severe stability issues / server disconnects

Has anyone experienced frequent (every 10-15 minutes) server disconnects?

At which point no new emails will be polled, until the exclamation mark is being clicked next to the Account name on the ‘Mail’ tab.

This hasn’t happened before with Outlook, Thunderbird or AppleMail, just emClient.

It appears to be extremely picky about server responses, resulting in immediate disconnects.

Essentially there is no automatic email delivery to my Inbox anymore, I always have to first clear the exclamation mark!? Seriously?

Could this behavior be at least suppressed?
I don’t want emClient to determine when to stop talking to my email server.

Thanks
Oliver

Hi, red exclamation mark means that server is disconnected , can you tell me what email provider and protocol do you use to synchronize your emails?

Anyway this is most likely server side issue or problem with your firewall.

Jan

os temp or John Galis - did you resolve this issue? I just started using eM Client in hopes of replacing Outlook. I have this problem and it’s making me think this program is not for us. I have two email accounts (one is from our company domain and the other from TimeWarner - Roadrunner). I didn’t initially see this issue but it has gotten to the point where I have to manually connect every time I try and get mail. OS is Windows 7. Any insights would be appreciated.

Hi Pat,

Go to Tools > Settings > General > General

unmark ‘show window when an error occurs’.

screen shot:

Hi John - I have two. I’m experiencing the same thing with both. The first is a roadrunner account - roadrunner.rr.com. The other is my business account which is delucatraining.com. I saw the comment about the firewall issue in another post. Where in the limited documentation you’ve supplied would I find the appropriate server settings for Windows 7? I am using Windows recommended settings for the most part and Microsoft Security Essentials. 

Hi Hans. Thanks for the insight however this doesn’t resolve the problem - just makes it one less click away. Which I appreciate. :-) 

Hi, can you tell me what exactly is wrong with your app? Are you receiving any errors from the application?
Can you make a screenshot of this error and post it here?

Also what version of eM client are you currently using?

Thank you,
Paul.

v6.0.20320

Here are the error messages. The same thing happens on both email accounts - but it is not consistent. It works sometimes on both accounts, sometimes on neither and sometimes on one or the other. To fix it I have to go into diagnostics, test and get the OK. Works for a while and then comes back with this same message.

More often though I do not receive this message. Instead I see in the email that it can’t download because it does not see itself as connected to the server.

The last error is related to the Certificates. It returns an error (less often but on occasion) that tells me the name doesn’t match the host name or certificate. I was unable to make that one happen to capture as a screen grab.

Below: 


Hi on clicking on the “Download message” option, is the message downloaded or do you receive an error from the application? Can you maybe make a screenshot of this error?

Thank you,
Paul.

Error dialogue comes up and I have to go and use the diagnostics to “test” to get to OK. 

Hi, when you receive this error, can you go to the Log tab in the operations window (where the error is displayed) and copy the content of the log into your next post.

Thank you,
Paul.

This is from this morning. Wasn’t sure what all you wanted but here’s the log starting at 10:57

10:57:31 AM Online state: changed to online with reason NetworkAvailability 10:57:31 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junkmail
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:33 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/SentMail
10:57:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
10:57:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
10:57:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
10:57:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
10:57:34 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
10:57:36 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
10:57:36 AM [email protected] [IMAP]  Synchronizing messages: Done
10:57:40 AM [email protected] [IMAP]  Downloading message part…
10:57:40 AM [email protected] [IMAP]  Downloading message part…: Done
10:57:41 AM [email protected] [IMAP]  Downloading message part…
10:57:41 AM [email protected] [IMAP]  Downloading message part…: Done
10:57:41 AM [email protected] [IMAP]  Downloading message part…
10:57:41 AM [email protected] [IMAP]  Downloading message part…: Done
10:57:44 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:57:44 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:58:18 AM [email protected] [IMAP]  Downloading message part…
10:58:18 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:18 AM [email protected] [IMAP]  Downloading message part…
10:58:18 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:21 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:58:21 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:58:30 AM [email protected] [IMAP]  Downloading message part…
10:58:30 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:30 AM [email protected] [IMAP]  Downloading message part…
10:58:31 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:33 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:58:33 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:58:43 AM [email protected] [IMAP]  Copying messages
10:58:43 AM [email protected] [IMAP]  Copying messages: From Inbox to Junk E-mail
10:58:43 AM [email protected] [IMAP]  Copying messages: Done
10:58:43 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:58:43 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:58:44 AM [email protected] [IMAP]  Downloading message part…
10:58:46 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:47 AM [email protected] [IMAP]  Downloading message part…
10:58:47 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:49 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:58:50 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:58:55 AM [email protected] [IMAP]  Downloading message part…
10:58:55 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:55 AM [email protected] [IMAP]  Downloading message part…
10:58:55 AM [email protected] [IMAP]  Downloading message part…: Done
10:58:58 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:58:58 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:11 AM [email protected] [IMAP]  Downloading message part…
10:59:11 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:11 AM [email protected] [IMAP]  Downloading message part…
10:59:11 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:13 AM [email protected] [IMAP]  Copying messages
10:59:13 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
10:59:14 AM [email protected] [IMAP]  Downloading message part…
10:59:14 AM [email protected] [IMAP]  Copying messages: Done
10:59:14 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:15 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:15 AM [email protected] [IMAP]  Copying messages
10:59:15 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
10:59:15 AM [email protected] [IMAP]  Copying messages: Done
10:59:15 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:16 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:16 AM [email protected] [IMAP]  Downloading message part…
10:59:16 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:18 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:18 AM [email protected] [IMAP]  Downloading message part…
10:59:18 AM [email protected] [IMAP]  Copying messages
10:59:18 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
10:59:18 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:18 AM [email protected] [IMAP]  Downloading message part…
10:59:18 AM [email protected] [IMAP]  Copying messages: Done
10:59:18 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:19 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:19 AM [email protected] [IMAP]  Copying messages
10:59:19 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
10:59:19 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:20 AM [email protected] [IMAP]  Downloading message part…
10:59:20 AM [email protected] [IMAP]  Copying messages: Done
10:59:20 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:20 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:21 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:21 AM [email protected] [IMAP]  Downloading message part…
10:59:21 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:24 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:24 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:26 AM [email protected] [IMAP]  Copying messages
10:59:26 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
10:59:26 AM [email protected] [IMAP]  Copying messages: Done
10:59:26 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:27 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:27 AM [email protected] [IMAP]  Downloading message part…
10:59:28 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:28 AM [email protected] [IMAP]  Downloading message part…
10:59:28 AM [email protected] [IMAP]  Downloading message part…: Done
10:59:31 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:31 AM [email protected] [IMAP]  Synchronizing message flags: Done
10:59:42 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
10:59:42 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:02:30 AM Automatic Archiving: Started
11:02:30 AM Automatic Archiving: Completed
11:02:43 AM [email protected] [IMAP]  Uploading messages: To folder [email protected]/Drafts
11:03:05 AM [email protected] [IMAP]  Uploading messages: Done
11:03:05 AM [email protected] [IMAP]  MailExceptions.ConnectionException: 
11:03:05 AM (Connection terminated)
11:03:05 AM    at MailClient.Imap.Synchronizer.ImapCommand.ThrowIfConnectionBroken(BasicResponse response)
11:03:05 AM    at MailClient.Imap.Synchronizer.AppendCommand.Execute(WorkerStatus status)
11:03:05 AM    at MailClient.Commands.Command.Process(WorkerStatus status)
11:03:19 AM [email protected] [SMTP]  Connecting: To [email protected]
11:03:19 AM [email protected] [SMTP]  Connected: To [email protected]
11:03:19 AM [email protected] [SMTP]  Sending messages
11:03:19 AM [email protected] [SMTP]  Disconnected: From [email protected]
11:03:19 AM [email protected] [SMTP]  Disconnected: Done
11:03:26 AM [email protected] [IMAP]  Uploading messages: To folder [email protected]/Sent
11:03:26 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
11:03:27 AM [email protected] [IMAP]  Downloading message part…
11:03:27 AM [email protected] [IMAP]  Uploading messages: Done
11:03:27 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
11:03:28 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
11:03:28 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:28 AM [email protected] [IMAP]  Downloading message part…
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junkmail
11:03:28 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:28 AM [email protected] [IMAP]  Downloading message part…
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/SentMail
11:03:28 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:28 AM [email protected] [IMAP]  Downloading message part…
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
11:03:28 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:28 AM [email protected] [IMAP]  Downloading message part…
11:03:29 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:29 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
11:03:29 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:29 AM [email protected] [IMAP]  Downloading message part…
11:03:29 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:29 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
11:03:29 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:03:29 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:29 AM [email protected] [IMAP]  Downloading message part…
11:03:29 AM [email protected] [IMAP]  Downloading messages: For folder [email protected]/Inbox
11:03:29 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:29 AM [email protected] [IMAP]  Downloading message part…
11:03:30 AM [email protected] [IMAP]  Downloading messages: Done
11:03:30 AM [email protected] [IMAP]  MailExceptions.OperationException: Unable to download message “Re: Sharing with Green Team! - Take II” in folder “Inbox”.
11:03:30 AM    at MailClient.Imap.Synchronizer.PrefetchCommand.Execute(WorkerStatus status)
11:03:30 AM    at MailClient.Commands.Command.Process(WorkerStatus status)
11:03:30 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:03:30 AM [email protected] [IMAP]  Bad chunk of : ContentLength(-1), ChunkSize(4970), Offset(0), BytesLength(4970)
11:03:30 AM [email protected] [IMAP]  Bad chunk of : ContentLength(-1), ChunkSize(4970), Offset(0), BytesLength(4970): Done
11:03:31 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:03:31 AM [email protected] [IMAP]  Synchronizing messages: Done
11:03:32 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:03:32 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:03:58 AM [email protected] [IMAP]  Downloading message part…
11:03:59 AM [email protected] [IMAP]  Downloading message part…: Done
11:03:59 AM [email protected] [IMAP]  Downloading message part…
11:03:59 AM [email protected] [IMAP]  Downloading message part…: Done
11:04:02 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:04:02 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:04:02 AM [email protected] [IMAP]  Copying messages
11:04:02 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
11:04:02 AM [email protected] [IMAP]  Copying messages: Done
11:04:02 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:04:03 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:04:03 AM [email protected] [IMAP]  Downloading message part…
11:04:04 AM [email protected] [IMAP]  Downloading message part…: Done
11:04:04 AM [email protected] [IMAP]  Downloading message part…
11:04:05 AM [email protected] [IMAP]  Downloading message part…: Done
11:04:05 AM [email protected] [IMAP]  Downloading message part…
11:04:05 AM [email protected] [IMAP]  Downloading message part…: Done
11:04:08 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:04:08 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:04:15 AM [email protected] [IMAP]  Copying messages
11:04:15 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
11:04:16 AM [email protected] [IMAP]  Copying messages: Done
11:04:16 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:04:16 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:04:20 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
11:04:20 AM [email protected] [POP3]  Connecting: To [email protected]
11:04:20 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:20 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junkmail
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/SentMail
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
11:04:21 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:04:22 AM [email protected] [POP3]  Connected: To [email protected]
11:04:22 AM [email protected] [POP3]  Downloading messages: From [email protected]
11:04:25 AM [email protected] [POP3]  Disconnected: From [email protected]
11:04:25 AM [email protected] [POP3]  Disconnected: Done
11:06:27 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
11:06:27 AM [email protected] [POP3]  Connecting: To [email protected]
11:06:27 AM [email protected] [POP3]  Connected: To [email protected]
11:06:27 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:27 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
11:06:27 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:27 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
11:06:28 AM [email protected] [POP3]  Downloading messages: From [email protected]
11:06:28 AM [email protected] [POP3]  Disconnected: From [email protected]
11:06:28 AM [email protected] [POP3]  Disconnected: Done
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junkmail
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/SentMail
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
11:06:28 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:06:41 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:06:41 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:06:41 AM [email protected] [IMAP]  Synchronizing messages: Done
11:06:50 AM [email protected] [IMAP]  Downloading message part…
11:06:50 AM [email protected] [IMAP]  Downloading message part…: Done
11:06:50 AM [email protected] [IMAP]  Downloading message part…
11:06:50 AM [email protected] [IMAP]  Downloading message part…: Done
11:06:53 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:06:53 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:06:56 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:06:56 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:07:31 AM [email protected] [POP3]  Connecting: To [email protected]
11:07:31 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
11:07:31 AM [email protected] [POP3]  Connected: To [email protected]
11:07:31 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:07:31 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
11:07:31 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:07:31 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
11:07:31 AM [email protected] [POP3]  Downloading messages: From [email protected]
11:07:31 AM [email protected] [POP3]  Disconnected: From [email protected]
11:07:31 AM [email protected] [POP3]  Disconnected: Done
11:07:31 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:07:31 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junkmail
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/SentMail
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
11:07:32 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:09:57 AM [email protected] [IMAP]  Uploading messages: To folder [email protected]/Drafts
11:10:16 AM [email protected] [IMAP]  Uploading messages: Done
11:10:16 AM [email protected] [IMAP]  MailExceptions.ConnectionException: 
11:10:16 AM (Connection terminated)
11:10:16 AM    at MailClient.Imap.Synchronizer.ImapCommand.ThrowIfConnectionBroken(BasicResponse response)
11:10:16 AM    at MailClient.Imap.Synchronizer.AppendCommand.Execute(WorkerStatus status)
11:10:16 AM    at MailClient.Commands.Command.Process(WorkerStatus status)
11:14:04 AM [email protected] [SMTP]  Connecting: To [email protected]
11:14:05 AM [email protected] [SMTP]  Connected: To [email protected]
11:14:05 AM [email protected] [SMTP]  Sending messages
11:14:05 AM [email protected] [SMTP]  Disconnected: From [email protected]
11:14:05 AM [email protected] [SMTP]  Disconnected: Done
11:14:48 AM [email protected] [SMTP]  Connecting: To [email protected]
11:14:49 AM [email protected] [SMTP]  Connected: To [email protected]
11:14:49 AM [email protected] [SMTP]  Sending messages
11:14:49 AM [email protected] [SMTP]  Disconnected: From [email protected]
11:14:49 AM [email protected] [SMTP]  Disconnected: Done
11:17:31 AM [email protected] [POP3]  Connecting: To [email protected]
11:17:31 AM [email protected] [IMAP]  Uploading messages: To folder [email protected]/Sent
11:17:31 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
11:17:31 AM [email protected] [POP3]  Connected: To [email protected]
11:17:31 AM [email protected] [POP3]  Downloading messages: From [email protected]
11:17:32 AM [email protected] [POP3]  Disconnected: From [email protected]
11:17:32 AM [email protected] [POP3]  Disconnected: Done
11:17:33 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:33 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
11:17:34 AM [email protected] [IMAP]  Uploading messages: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junkmail
11:17:34 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/SentMail
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
11:17:35 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:17:35 AM [email protected] [IMAP]  Downloading messages: For folder [email protected]/Inbox
11:17:35 AM [email protected] [IMAP]  Downloading messages: Done
11:17:35 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:17:36 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:17:36 AM [email protected] [IMAP]  Synchronizing messages: Done
11:18:47 AM [email protected] [IMAP]  Downloading message part…
11:18:48 AM [email protected] [IMAP]  Downloading message part…: Done
11:18:50 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:18:50 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:18:52 AM [email protected] [IMAP]  Downloading message part…
11:18:52 AM [email protected] [IMAP]  Downloading message part…: Done
11:18:53 AM [email protected] [IMAP]  Downloading message part…
11:18:53 AM [email protected] [IMAP]  Downloading message part…: Done
11:18:53 AM [email protected] [IMAP]  Downloading message part…
11:18:54 AM [email protected] [IMAP]  Downloading message part…: Done
11:18:55 AM [email protected] [IMAP]  Copying messages
11:18:55 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
11:18:55 AM [email protected] [IMAP]  Copying messages: Done
11:18:55 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:18:55 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:18:56 AM [email protected] [IMAP]  Downloading message part…
11:18:57 AM [email protected] [IMAP]  Downloading message part…: Done
11:18:57 AM [email protected] [IMAP]  Downloading message part…
11:18:57 AM [email protected] [IMAP]  Downloading message part…: Done
11:18:58 AM [email protected] [IMAP]  Copying messages
11:18:58 AM [email protected] [IMAP]  Copying messages: From Inbox to Trash
11:18:58 AM [email protected] [IMAP]  Copying messages: Done
11:18:58 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:18:59 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:19:01 AM [email protected] [IMAP]  Synchronizing message flags: For folder [email protected]/Inbox
11:19:01 AM [email protected] [IMAP]  Synchronizing message flags: Done
11:19:02 AM [email protected] [IMAP]  Downloading message part…
11:19:03 AM [email protected] [IMAP]  Downloading message part…: Done
11:27:31 AM [email protected] [POP3]  Connecting: To [email protected]
11:27:31 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/
11:27:31 AM [email protected] [POP3]  Connected: To [email protected]
11:27:31 AM [email protected] [POP3]  Downloading messages: From [email protected]
11:27:32 AM [email protected] [POP3]  Disconnected: From [email protected]
11:27:32 AM [email protected] [POP3]  Disconnected: Done
11:27:33 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:33 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Inbox
11:27:33 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:33 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Drafts
11:27:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junkmail
11:27:34 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:34 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/SentMail
11:27:35 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:35 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Trash
11:27:35 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:35 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Junk E-mail
11:27:35 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:35 AM [email protected] [IMAP]  Synchronizing subfolders: For folder [email protected]/Sent
11:27:35 AM [email protected] [IMAP]  Synchronizing subfolders: Done
11:27:35 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:27:36 AM [email protected] [IMAP]  Synchronizing messages: For folder [email protected]/Inbox
11:27:36 AM [email protected] [IMAP]  Synchronizing messages: Done
11:28:21 AM [email protected] [IMAP]  Downloading message part…
11:28:21 AM [email protected] [IMAP]  Downloading message part…: Done
11:28:21 AM [email protected] [IMAP]  Downloading message part…
11:28:21 AM [email protected] [IMAP]  Downloading message part…: Done
11:28:24 AM [email protected] [IMAP]  Synchronizing message flags: For folder

any news on this issue? I’m experiencing the same with my gmail account, imap, port 993, ssl/tls

failure protocol looks like this:

23:08:06 [email protected] [IMAP]  MailExceptions.ConnectionException: 23:08:06 (I/O error (stream disposed))
23:08:06    bei MailClient.Imap.Synchronizer.ImapCommand.ThrowIfConnectionBroken(BasicResponse response)
23:08:06    bei MailClient.Imap.Synchronizer.SynchronizeFoldersCommand.Execute(WorkerStatus status)
23:08:06    bei MailClient.Commands.Command.Process(WorkerStatus status)

“bei” is german for at, during, by etc.

Hi, from looking at this log, we think this is a server issue, but we could possibly have a workaround for this issue, can you please go to Tools > Settings > Advanced and turn on IMAP logging for the problematic account? Save the settings and restart the application, again when the issue occurs, go back to the advanced settings window and click on “Send Logs”.

Please send the logs to [email protected] and please include a reference link to this forum topic.

Thank you,
Paul.

Hi Richard, can you try downloading and installing this update (http://www.emclient.com/dist/v6.0.20341/setup.msi) let me know if that helped your issue… Thank you, Paul.

Hi Paul, thanks for your help…I’ve just installed the update und will give you feedback on the stability.
all the best, Richard

Thank you,
Paul.

Although I appreciate that may be the case I have the problem on both accounts so I suspect you have a bigger issue. Two very different servers and providers. I have the logging checked from your last note. Had the same issue this morning. Will send you the logs. 

Pat

OK. So I have done as you asked and sent the log files. Got the following reply. He addressed ONLY the certificate issue which has only just started to become a problem. Not helpful. Where’s my update??? Not at all convinced that this is a viable product. 

Hi,

in this case it is correct and expected behaviour - we enhanced IMAP certificates checks so this is an expected result. Your certificate name apparently
does not match the host name so you have to either use correct certificate or use the server address filled in the certificate details as
Hostname in the account settings in eM Client. If it won’t work you will have to generate correct certificate.

Best regards,

Juraj Micek
eM Client

Ticket Details

Hi again, I’ve sent you an update of our application that should help your issue.

Thank you,
Paul.