Setting up email account - sending and receiving errors. Thanks for any help!

I just set up my dad’s account and can’t get eM Client to send or receive (IMAP and SMTP failed connection errors). Are there some port settings that I can change, or anything else? He is used to just getting his email via web mail directly. Also, he is getting an error message, “unable to get quota information because account is currently offline.” Thanks for any suggestions you can give!

Send us your logs please: go to menu Tools->Settings->Advanced->Logging and check “IMAP” under the problematic account. Then restart eM Client, try to simulate the issue and send us (with reference to this topic) the logs using the same logging settings window. Thank you.