I’m a Pro user with 4 email accounts, but emClient quit unexpectedly after completing the last step of the migration process. After relaunch, datas get repaired, and I need to reply to the same questions. At the end, I was asked to re-authenticate my gmail account, which is now impossible (it gives me an error). On the third attempt, I skip the gmail re-authentication, but the program keep with unexpected exit.
I begin to thing that this software is a real “gaz factory”.
Hi, thank you for your report, does any window with more details about the Crash appear when the program quits? Or is there no window or further details?
If there is any detail, please copy the crash report and send it to me at [email protected]
If no errors show up, then open the system’s Event Viewer and send us the log from Windows Logs > Application and find any events for eM Client.
Thank you.
I see no error in emClient. Here the error from Windows:
Nom du journal :Application
Source : Application Error
Date : 18.07.2024 23:35:50
ID de l’événement :1000
Catégorie de la tâche :Événements d’arrêts inattendus d’applications
Niveau : Erreur
Mots clés :
Utilisateur : FAMILLE-B\Christian
Ordinateur : FAMILLE-B
Description :
Nom de l’application défaillante MailClient.exe, version : 10.0.3125.0, horodatage : 0x66470000
Nom du module défaillant : e_sqlite3.DLL, version : 0.0.0.0, horodatage : 0x65c13e3d
Code d’exception : 0xc00000fd
Décalage d’erreur : 0x000917d3
ID du processus défaillant : 0x0x8440
Heure de début de l’application défaillante : 0x0x1DAD955CC3875DE
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\eM Client\MailClient.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\eM Client\e_sqlite3.DLL
ID de rapport : a0df5428-6fa3-43cc-9ae4-2dcde4821a95
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-07-18T21:35:50.2737230Z" />
<EventRecordID>3060</EventRecordID>
<Correlation />
<Execution ProcessID="35684" ThreadID="22940" />
<Channel>Application</Channel>
<Computer>FAMILLE-B</Computer>
<Security UserID="S-1-5-21-1885130436-2465726756-634134157-1002" />
</System>
<EventData>
<Data Name="AppName">MailClient.exe</Data>
<Data Name="AppVersion">10.0.3125.0</Data>
<Data Name="AppTimeStamp">66470000</Data>
<Data Name="ModuleName">e_sqlite3.DLL</Data>
<Data Name="ModuleVersion">0.0.0.0</Data>
<Data Name="ModuleTimeStamp">65c13e3d</Data>
<Data Name="ExceptionCode">c00000fd</Data>
<Data Name="FaultingOffset">000917d3</Data>
<Data Name="ProcessId">0x8440</Data>
<Data Name="ProcessCreationTime">0x1dad955cc3875de</Data>
<Data Name="AppPath">C:\Program Files (x86)\eM Client\MailClient.exe</Data>
<Data Name="ModulePath">C:\Program Files (x86)\eM Client\e_sqlite3.DLL</Data>
<Data Name="IntegratorReportId">a0df5428-6fa3-43cc-9ae4-2dcde4821a95</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
I’ve just seen that 20 seconds before, I’ve got an error from Nitro PDF, a PDF reader that was probably integrated in emClient:
Nom du journal :Application
Source : Application Error
Date : 18.07.2024 23:35:09
ID de l’événement :1000
Catégorie de la tâche :Événements d’arrêts inattendus d’applications
Niveau : Erreur
Mots clés :
Utilisateur : FAMILLE-B\Christian
Ordinateur : FAMILLE-B
Description :
Nom de l’application défaillante NitroPDF.exe, version : 14.24.1.0, horodatage : 0x66266f3e
Nom du module défaillant : BugSplat64.dll, version : 5.1.5.0, horodatage : 0x650369c2
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000008e5d
ID du processus défaillant : 0x0x6D20
Heure de début de l’application défaillante : 0x0x1DAD95A594B18D1
Chemin d’accès de l’application défaillante : C:\PROGRA~1\Nitro\PDFPRO~1\14\NitroPDF.exe
Chemin d’accès du module défaillant: C:\PROGRA~1\Nitro\PDFPRO~1\14\BugSplat64.dll
ID de rapport : 959faab0-ad3f-411d-b5d9-5b20e3cbdbf2
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-07-18T21:35:09.5284296Z" />
<EventRecordID>3059</EventRecordID>
<Correlation />
<Execution ProcessID="9820" ThreadID="23076" />
<Channel>Application</Channel>
<Computer>FAMILLE-B</Computer>
<Security UserID="S-1-5-21-1885130436-2465726756-634134157-1002" />
</System>
<EventData>
<Data Name="AppName">NitroPDF.exe</Data>
<Data Name="AppVersion">14.24.1.0</Data>
<Data Name="AppTimeStamp">66266f3e</Data>
<Data Name="ModuleName">BugSplat64.dll</Data>
<Data Name="ModuleVersion">5.1.5.0</Data>
<Data Name="ModuleTimeStamp">650369c2</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">0000000000008e5d</Data>
<Data Name="ProcessId">0x6d20</Data>
<Data Name="ProcessCreationTime">0x1dad95a594b18d1</Data>
<Data Name="AppPath">C:\PROGRA~1\Nitro\PDFPRO~1\14\NitroPDF.exe</Data>
<Data Name="ModulePath">C:\PROGRA~1\Nitro\PDFPRO~1\14\BugSplat64.dll</Data>
<Data Name="IntegratorReportId">959faab0-ad3f-411d-b5d9-5b20e3cbdbf2</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
We do not use Nitro in our app, eM Client uses the system for previewing the PDF file. The Nitro app must be a separate app installed in your system.
Based on the crash, I believe uninstalling the reinstalling the app should resolve it.
make sure to NOT delete your database when uninstalling - that way your settings and accounts should stay intact.
I have a similar problem. I have 5 different gmail and a yahoo account. All said they needed authorization, but the authorization didn’t work.
I tried uninstalling and reverting to v.8 but it tells me that my database has been upgraded and that I should use a newer version. HELP!
Installing the latest version (v10.0.3351) solved my problem. Thanks!