From time to time (and rather often) emails that I want to send sit in the outbox folder for hours and as I might deal with many issues at the same time, I do not always check whether the messages are getting out or not. Therefore, sometimes I find out after hours that important emails have not gone out and there is no warning message that there might be a problem to send the emails. I am not sure, but it seems to happen more often with my exchange server account than with my hotmail account. Can this either be checked, as there might be a faulty system causing this problem or could somebody work on a fix that would at least provide a warning message if a message cannot be sent for 5 minutes or more?
Hi Ingo,
may I ask how is your synchronization set up in Tools>Settings>General section?
What version of eM Client are you running?
What account does this happen with or does it happen to all of them?
Can you copy the Tools>Operations>Log tab here next time an email gets stuck in the Outbox?
Regards,
Olivia
Hi Olivia,
I have the problems again, maybe it is linked to emails with attachments? Today I wrote one message with attachment (770 KB only), which is sitting in the outbox for hours. Another message that I wrote afterwards without attachment (bot using exchange server) went out without problems. Finally I had to send it using my hotmail account and it went out.
My accounts are set to synchronize every 5 minutes
I am using version 6.0.24432.0
[Exchange Web Services] An attempt to connect to …@wfp.org failed. This could be caused by temporary server unavailability or incorrect settings…
As for the very long log details, can I send them by email? I do not want to openly disclose information about my official working email address.
Can you give me an email address to send you the log? I have problems sending emails every day now and it is really affecting my work.
And also, I don’t know whether you saw my response from yesterday below?
Hi Ingo,
send the logs to [email protected] with a link to this forum topic in the message.
Regards,
Olivia