Search - Why can't the search find this?

Ooops looks like I’ve paid a road toll to an unofficial web site. So naturally I wanted to find that ‘receipt’ quickly and easily

Popped something to the search box top right taht I was pretty sure would be in the email but it couldn’t find it. Mucked about with the Advanced Search - still nothing. After wasting 10 mins just worked my way down - until I found it.

Ok I put ‘crossing’ into the search, the email address was  

so how come it didn’t find it?

Hello Rigar,

It may be because address was recognized as one word and you need to put * character at the beginning of your search query.
Can you please try to reproduce your issue and let me know if you were able to locate it this way?