I find the best results occur when using wildcards. in your examples, *shipments* would include anywhere the string “shipments” occurs. this would include “shipments” and “shipments!”.
I have noted that sometimes search results work without wildcards, but they _ always _ work with them.
As a follow-up, I have been told by eM Client that searches start at the beginning of a word and looks for the entire word. While I don’t always find this to be the case, assuming this is always safe.