Rules for letters doesnt work!

I have several adresses with an e-mails which cant be ruled all time. I try to delete rules, add back them again - nothing helped. Support do nothing and i think that we buy another more stable product for our company… :nauseated_face:

Hello Aleksandr

Can you please give me your support ticket number, and I will look into it for you.

I spoke with you , and you just cut me off from you life and forget

In you system of Blog - we dont have Ticket numbers, or i cant found it ?