restore does not find the back up file.

John_Francis_ORyan · February 6, 2014, 1:40pm

i am trying to restore a data file. selecting restore returns an error saying the file can not be found. are there detailed instructions available on exactly what folder and the file name searched for by restore?

Hans_Nieuwenhuis · February 6, 2014, 5:57pm

I think the most easy way to make a backup of your eM Client data is as follows:

close eM Client
copy the data directory of eM Client to an external hard disk (and rename the data directory if needed, e.g. add the date of copying)

Anonymous · February 7, 2014, 12:41pm

this is easy way, but it can lead to broken database.

Anonymous · February 7, 2014, 12:42pm

Hi, go to Tools - Settings - General - Backup and set Target directory to directory with your backup.

Jan

Hans_Nieuwenhuis · February 7, 2014, 6:57pm

Hi Jan,

Why can my way lead to a broken database? Note that if I would like to restore my backup, I would copy the contents of the directory on the external hard disk back to my local D: drive.

Anonymous · February 19, 2014, 1:15pm

because if you move your database to newer version that it is taken from it can handle it little differently.

That will cause errors on startup and broken database. To be honest I am doing this everytime when I am testing new version, if I will do your way on newer or older versions I will get error message about broken database.
So if someone would preserve setup file for his version of database it will be okay, but it is not supported and we usually do not help with problems caused by these actions.

File - Backup… is supported and standard way so please stick to it.

Jan

John_Francis_ORyan · February 24, 2014, 3:35pm

Hello John: I am not moving databases or changing versions of eMclient. I am simply using File back up and restore as directed. Because of major problems with my wife’s new machine we have had to send it back to the factory twice within the past 2 months. They wipe out everything on the drive and we have to start over again. I have the back up files and when I go to restore the program is looking for the restore files at c:\users\ASUS\documents\eMclient. I have made sure that my restore files are in that location but the program keeps coming back with the error that it can’t find the path to the files. Any thoughts?

Anonymous · February 26, 2014, 1:24pm

Have you tried to enable backup in Tools - Settings - Backup, and then point “target directory” to directory with your backup?

I suggest using desktop for easy orientation.

Jan