Repeated authentication failures

1

I love emclient.  However, ever since I’ve started using it a couple of years ago, I’ve been getting repeated authentication issues.  This has happened across two different e-mail accounts (both of them with zoho.com).  Up until now, however, it’s only been a minor annoyance.  Since this past weekend, though, it’s been stuck:  I went several days without being able to send/receive e-mails.  I finally re-installed emclient.  I initially received the same messages, before it seemed to fix itself, and then reverted to saying that it could not authenticate.  Again, I love emclient, and have recommended it to others, but it has become unusable!

I know that the problem is not with my e-mail account, or emclient settings, because I’m accessing the same two e-mail accounts, using identical settings, on another computer.

I’m running v.6.0.27928.0 on a Win 10 pro machine.

Error message attached, along with logs.

Thanks for any help!

David

2

Hello David,
according to the log it seems your connection to the server is cut either by the server itself or a third-party application in your computer.
This can usually be your Windows Firewall or Anti-virus software.
Please try making an exception in these for eM Client and see if that fixes the issue.

Regards,
Olivia

3

Brilliant!  Thanks so much.  Avast seems to have been the issue:  I disabled the e-mail scanning and that fixed it.  Thanks again!

Kind regards,
David