Refresh is not working properly

1

Hello,
I have eM Client on both my phone and computer, using the same IMAP account.
Sometimes, I see one (or more) new message(s) on my phone.
I click Refresh in eM Client on my computer, but the new messages seen on my phone are not retrieved.
I have to close and then reopen eM Client on my computer for the new messages to be downloaded.
Why isn’t Refresh correctly retrieving the new messages?

2

Sometimes, I see one (or more) new message(s) on my phone.
I click Refresh in eM Client on my computer, but the new messages seen on my phone are not retrieved

Have you tried removing and reading your IMAP account on your computer ?

3

What for?
Messages download normally except in the cases I’ve mentioned. It’s the Refresh function that isn’t working correctly.
When messages are on the IMAP server and not on the PC, Refresh should download them.
If it doesn’t because these messages have already been marked as read on the phone, it’s a Refresh error.

4

domingo 30 agosto 2026 :: 1325hrs (UTC +0100)

Hey @Ekalb

What happens if you reverse the procedure? - PC then Phone

skybat

¡Buena suerte!

¡Saludos desde Valencia la soleada en España!
¡Mis mejores deseos y mantente a salvo!

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Hablo español, luego portugués, inglés, francés, italiano y alemán
con conocimientos de varios otros idiomas incluidos griego y ruso

5

Hello,
I never have any problems on my phone.

I assume that, by default, the “Refresh” click applies to all accounts.

6

Hello,
If I do this:
File > Work Offline Selected > File > Work Offline unselected: all emails are downloaded correctly.
Why is Refresh unable to do this?