Hello
Every time I start the EM Client, this red triangle appears. There is no explanation of what the problem is. I also notice a significant delay compared to my phone when the emails finally arrive. Multiple refreshes do not help.
What could the problem be and how can I solve it?
Regards Peter
The red triangle indicates a connection error preventing eM Client from communicating with your mail server, which causes the delay in receiving emails.
Common causes include temporary server maintenance, local network issues, or third-party security software (such as an antivirus, firewall, or VPN) blocking the connection. As a quick troubleshooting step, try temporarily pausing your security software or adding eM Client to its exceptions list to see if the connection restores.
To pinpoint the exact cause, please send us the log. To do this, go to Menu > Operations and then open the Log tab (the third tab). After that, copy and paste the text from that tab into your reply to this email.
Once we review the details in the log, we can guide you to the exact solution.
