This has been happening for the last 2 days on my windows install. Android app is working fine but I need this running on Windows. I have 5 gmail accounts and they all have the same problem
Any help would be appreciated…thanks
I have 5 gmail accounts and they all have the same problem.
Could be you might possibly have the wrong incoming mail settings, or you might have an older version of eM Client that might need updating.
What are your Incoming mail settings ?
What version of eM Client are you using ?
Also click the dropdown on the right of Refresh and click “Show Operations” and click the “Log tab” and look for any obvious error messages and paste them in this thread and we might be able to see what’s wrong. Blank out anything personal.
These accounts have been configured literally for years. I have a lifetime license and am running on the most recent version.
In the end after some more googling, I had to re-authorize all the accounts to get them working again.
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I have the same issue since yesterday.
I’ve been using eM Client for a few days, and all four of my e-mail accounts with three different providers have this problem. One of the first things I did was remove the accounts, then add them back again, and it didn’t make a difference. I’ve also ruled out Windows Firewall, Bitdefender Antivirus Plus, and the port & security policies.
If I can’t get this solved, then I might as well move on to another e-mail program.
I have a Red Triangle as well. On my computer desktop I can send email, from my google account but cannot receive. I also have a Yahoo email and it seems to be fine. I can receive my google email on my phone and laptop. I’ve looked in settings and I’m not sure where to go. I haven’t changed anything. Just stopped receiving email.
I have a Red Triangle as well. On my computer desktop I can send email, from my google account but cannot receive
If you carn’t receive mail from your Gmail IMAP account and getting red triangles, suggest first to first go into “Menu / Accounts” and try removing and readding your Gmail account via the add account automatic account wizard. Make sure to press allow at the end of the wizard to give eM Client access to your Gmail account.
If that doesn’t add or still has the red triangle, then "go into your Google account online Third party apps” section and “remove any previous eM Client OAuth tokens” and then try removing and readding your Google Gmail account again via the automatic account wizard.
If you have already removed and re added the accounts and ruled out Windows Firewall and Bitdefender, then it is likely an issue with how eM Client is handling authentication or syncing with your providers rather than a security tool conflict. I have used Bitdefender in the past and it usually works fine with email clients, especially the best antivirus with password manager bundles that include secure mail protection.
Before switching email programs, you could try testing one account at a time with default settings or temporarily disabling any SSL TLS scanning just to confirm it is not a certificate handshake issue. If the problem continues across multiple providers, it might be worth checking the eM Client logs or running it in safe mode if available.
Which providers are your accounts with? Sometimes certain IMAP servers cause more sync delays than others.
I also encountered such a problem. The red triangle keeps showing up. I need to click “Refresh” to eliminate these red triangles
Red triangle update.
From eM Client:
To give you an update, ůooking at the error messages in the logs, they are consistent across all three affected accounts and indicate that “an existing connection was forcibly closed by the remote host.” In other words, eM Client successfully establishes the connection to the mail servers, but something on the system or network side is later terminating it unexpectedly.
When the connection is re-established after clicking the red triangle, everything works again until it’s once more interrupted externally. This points to something outside of eM Client’s direct control.
More testing with exclusions in Bitdefender Antivirus Plus (no firewall), then disabling everything in Bitdefender, the red triangle still shows up.
Windows Defender Firewall still has exclusions for both “Email and accounts” and “eM Client”.
I have no other security software on my computer, so the problem is not something on my computer.
Therefore the reason why “an existing connection was forcibly closed by the remote host”, must be that they don’t like how eM Client communicates with them. I did not have this issue with Thunderbird or the other e-mail programs I have tested.