Recently started receiving a very cryptic eror message when starting eM Client

1

Recently started receiving a very cryptic eror message when starting eM Client…Liine ([10, Column 31, element gd:email] g:email/@address is required)

Running Windows 7 and using gmail…Any ideas on how to correct?

2

Hi Phil, what version of eM Client are you currently using on your computer, can you please check for the exact version number in Help > About? Can you make a screenshot of the error and when it occurs, switch to the Log tab, copy the content of the log and post it here on the forum?

Thank you,
Paul

3

Version: 6.021040.0

Here is the Log :
8:27:50 AM Online state: changed to online with reason NetworkAvailability
8:27:50 AM UAMCO [IMAP]  Synchronizing subfolders: For folder UAMCO/
8:27:51 AM UAMCO [GData]  Synchronizing folder list
8:27:51 AM UAMCO [GData]  Uploading item(s) to folder ‘UAMCO/Contacts/’
8:27:52 AM   MailExceptions.OperationException: Uploading item(s) to folder ‘UAMCO/Contacts/’ failed with an error: Execution of request failed: https://www.google.com/m8/feeds/contacts/[email protected]/full/7b31ccf60a9f101e ([Line 10, Column 31, element gd:email] g:email/@address is required)
8:27:52 AM    at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
8:27:52 AM    at MailClient.Commands.Command.Process(WorkerStatus status)
8:27:52 AM UAMCO [GData]  Synchronizing folder list
8:27:52 AM UAMCO [IMAP]  Synchronizing subfolders: Done
8:27:52 AM UAMCO [IMAP]  Synchronizing subfolders: For folder UAMCO/Inbox
8:27:52 AM UAMCO [IMAP]  Synchronizing subfolders: Done
8:27:52 AM UAMCO [IMAP]  Synchronizing subfolders: For folder UAMCO/[Gmail]
8:27:52 AM UAMCO [GData]  Synchronizing folder list
8:27:53 AM UAMCO [IMAP]  Synchronizing subfolders: Done
8:27:53 AM UAMCO [IMAP]  Synchronizing messages: For folder UAMCO/Inbox
8:27:53 AM UAMCO [GData]  Synchronizing folder list
8:27:53 AM UAMCO [IMAP]  Synchronizing messages: Done
8:27:53 AM UAMCO [IMAP]  Synchronizing messages: For folder UAMCO/Lenders
8:27:53 AM UAMCO [GData]  Synchronizing folder list
8:27:54 AM UAMCO [GData]  Synchronizing folder list
8:27:54 AM UAMCO [GData]  Synchronizing folder ‘UAMCO/Contacts/’
8:27:54 AM UAMCO [GData]  Synchronizing folder list
8:27:55 AM UAMCO [IMAP]  Synchronizing messages: Done
8:27:55 AM UAMCO [IMAP]  Downloading messages: For folder UAMCO/Lenders
8:27:55 AM UAMCO [GData]  Synchronizing folder list
8:27:55 AM UAMCO [GData]  Synchronizing folder ‘UAMCO/Contacts/’
8:27:55 AM UAMCO [GData]  Synchronizing folder ‘UAMCO/[email protected]/’
8:27:56 AM UAMCO [IMAP]  Downloading messages: Done

4

Hi again Phil, please navigate to your contacts folder and right click the folder, select Properties > Repair and click on the “Repair” button, check if the issue persists and let us know.

Hope this helps,
Paul

5

Thanks for the suggestion…will do.

Phil

6

24 hours and no errors…thank you for the assistance.

Phil

7

Great, glad it works, please make sure to let us know if you come across any other issues or questions about the application, we’ll be happy to help.

Thank you,
Paul