Receive the test email but not able to download mail and sync folder

Mail
1

I can’t download my email, bot error An attempt to connect to “my email address” failed. This could be caused by temporary server unavailability or an incorrect setting
This email is working on Outlook, Windows 10 email, and Mailbird.
I’m not sure should I buy the software or not.

10:55:25 PM jIMAP Synchronizing folder list
10:56:28 PM j IMAP Synchronizing folder list
10:57:30 PM j [IMAP] MailClient.Accounts.ConnectionException: Server did not respond in 00:01:00
—> System.TimeoutException: Server did not respond in 00:01:00
at MailClient.Imap.Base.Extensions.CopyToAsyncWithTimer(Stream source, PipeWriter writer, TimeoutTimer timer, ITaskSource readDemandSource, Action1 loggingCallback, CancellationToken cancellationToken) at MailClient.Imap.Base.TransportPipe.StartReading(Stream stream, CancellationToken token) at System.IO.Pipelines.PipeCompletion.ThrowLatchedException() at System.IO.Pipelines.Pipe.GetReadResult(ReadResult& result) at System.IO.Pipelines.Pipe.GetReadAsyncResult() at System.IO.Pipelines.Pipe.DefaultPipeReader.GetResult(Int16 token) at MailClient.Imap.Base.Extensions.<>c__DisplayClass30_0.<<ReadLineAsync>g__SlowAsyncPath|1>d.MoveNext() --- End of stack trace from previous location --- at MailClient.Imap.Base.TransportPipe.LoggingHandler(PipeReader fromReader, PipeWriter toWriter, CancellationToken cancellationToken, String name) at System.IO.Pipelines.PipeCompletion.ThrowLatchedException() at System.IO.Pipelines.Pipe.GetReadResult(ReadResult& result) at System.IO.Pipelines.Pipe.GetReadAsyncResult() at System.IO.Pipelines.Pipe.DefaultPipeReader.GetResult(Int16 token) at MailClient.Imap.Base.Extensions.<>c__DisplayClass30_0.<<ReadLineAsync>g__SlowAsyncPath|1>d.MoveNext() --- End of stack trace from previous location --- at MailClient.Imap.Base.Connection.ReceiveAsync() --- End of inner exception stack trace --- at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status) at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status) at MailClient.Commands.Command.Process(WorkerStatus status) --- End of stack trace from previous location --- at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.SynchronizeSubfoldersAsync(IFolderSynchronizer synchronizer, Folder folder, SynchronizationPriority priority, CancellationToken cancellationToken) at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync(Boolean forced) at MailClient.Protocols.Common.SynchronizableMailAccount.<>c__DisplayClass6_0.<<SynchronizeAsync>b__0>d.MoveNext() EnqueuedStackTrace = at MailClient.Protocols.Common.FolderSynchronizer.EnqueueGetFolderList(Folder homeFolder, Action1 completed)
at MailClient.Protocols.Common.FolderSynchronizer.GoOnlinePre()
at MailClient.Protocols.Imap.ImapFolderSynchronizer.GoOnlinePre()
at MailClient.Protocols.Imap.ImapAccount.GoOnlineInt()
at MailClient.Protocols.Common.AccountBase.ChangeOnlineState(Boolean online, OfflineReason offlineReason)
at MailClient.Protocols.Common.AccountBase.GoOnline()
at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
at MailClient.Protocols.Common.SynchronizableMailAccount.Synchronize(SynchronizationPriority priority)
at MailClient.Accounts.BindingAccountBase.Receive()
at MailClient.Accounts.AccountManager.ReceiveAllInternal()
at MailClient.Accounts.AccountManager.SendAndReceiveAll()
at MailClient.UI.Forms.formMain.sendReceiveAll()
at MailClient.UI.Forms.formMain.stripButton_Refresh_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at MailClient.Common.UI.Controls.ControlToolStrip.ControlToolStripButton.PerformClick()
at MailClient.Common.UI.Controls.ControlToolStrip.ControlToolStripButton.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.UserControl.WndProc(Message& m)
at MailClient.Common.UI.Controls.AutomationViewUserControl.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, WM msg, IntPtr wparam, IntPtr lparam)
at Interop.User32.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.Interop.Mso.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(ApplicationContext context)
at MailClient.Program.<>c.b__173_1()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor, Boolean wrapExceptions)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Delegate.DynamicInvoke(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at MailClient.Common.UI.Forms.BaseForm.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, WM msg, IntPtr wparam, IntPtr lparam)
at Xilium.CefGlue.Interop.libcef.run_message_loop()
at MailClient.Program.Main(String[] args)
GUIStatus_Exception_Reported = True

2

Some things you can try:

  1. Restart your router. See if that helps.

  2. As a test, completely disable any anti-virus, firewall, proxy or VPN, then try again.

3

I have the same problem, using IMAP to recieve mails. I don’t receive any mails any more. I restarted the router and disabled the firewall and all filters, but still not receiving emails, although I can see them on my phone using outlook
eM client worked perefectly for years, is it possible that something changed following an update?
Lode

4

I tried both ways, but still not working.

5

Nobody can fix it :rofl:
Luckily we did not buy yet.

6

@jetli Your error says that your server did not respond within 1 minute.

It is like you phoned someone, but it just rings and rings.

Some options to check are as I said above. If checking the connection by restarting the router and disabling the security applications did not resolve it, can you give the IMAP settings for the account as you have them in Menu > Accounts > IMAP tab.

Can you send using this account, or is it both send and receive that are not working?

7

Have you sent your settings to the provider and asked them what could be wrong with the settings? Sometimes providers move your account to another server, or increase their security and then what used to work doesn’t anymore.

8

I can send emails, but am not able to receive the emails.