Problem with some kind of emails

Hi,

I’m trying eMClient free version.

I have problems with SEUR mails (SEUR is an enterprise like FEDEX or UPS). I’ve activated the IMAP log.

My server, SmarterMail 10, has a filter in order to move SEUR mails to “SEUR folder”.

In eMClient, if I click on “SEUR FOLDER” I get a failure or bad connection, and this is the imap log:

"
A1 OK LOGIN completed
A2 SELECT “SEUR”
* 132 EXISTS
* 1 RECENT
* OK [UNSEEN 129] Message 129 is first unseen
* OK [UIDVALIDITY 0] UIDs valid
* OK [UIDNEXT 3481] Predicted next UID
* FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft)]
A2 OK [READ-WRITE] SELECT completed
A3 FETCH 1:30 (UID RFC822.SIZE FLAGS INTERNALDATE BODYSTRUCTURE ENVELOPE BODY.PEEK[HEADER.FIELDS (importance x-priority references)])
* 1 FETCH (UID 1664 RFC822.SIZE 12416 FLAGS (\SEEN) INTERNALDATE “2-Nov-2012 09:07:27 +0100” BODYSTRUCTURE ((“text” “html” (“charset” “iso-8859-1”) NIL NIL “quoted-printable” 6753 106 NIL NIL NIL)(“application” “octet-stream” (“name” “121102085735RE04800000000007425C.XLS” “filename” “121102085735RE04800000000007425C.XLS”) NIL “121102085735RE04800000000007425C.XLS” “base64” 2188 NIL NIL NIL)(“text” “plain” (“name” “121102085735RE04800000000007425C.TXT” “filename” “121102085735RE04800000000007425C.TXT”) NIL “121102085735RE04800000000007425C.TXT” “quoted-printable” 1224 25 NIL NIL NIL) “mixed” (“boundary” “MGsmtp-part-20121102-085952-057decfe-0001”) NIL NIL) ENVELOPE (“Fri, 2 Nov 2012 08:59:53 +0100” “SEUR - Reembolsos liquidados con fecha: 02-11-12” (({17}
* 2 FETCH (UID 1665 RFC822.SIZE 5609 FLAGS (\SEEN) INTERNALDATE “2-Nov-2012 13:57:25 +0100” BODYSTRUCTURE ((“text” “html” NIL NIL NIL “quoted-printable” 3702 49 NIL NIL NIL)(“text” “html” (“name” “ATT00001” “filename” “ATT00001”) NIL “ATT00001” “7bit” 291 1 NIL NIL NIL) “mixed” (“boundary” “-----7D81B75CCC90D2974F7A1CBD”) NIL NIL) ENVELOPE (“Fri, 2 Nov 2012 13:57:14 +1100” “Carta informativa de SEUR Bilbao” (({43}
Parse error here -" dptocomercial" “gemalia.es”)) NIL NIL NIL “”) BODY[HEADER.FIELDS (IMPORTANCE X-PRIORITY REFERENCES)] {2}
Parse error here -" dptocomercial" “gemalia.es”)) NIL NIL NIL “”) BODY[HEADER.FIELDS (IMPORTANCE X-PRIORITY REFERENCES)] {2}
Parse error here -" dptocomercial" “gemalia.es”)) NIL NIL NIL “”) BODY[HEADER.FIELDS (IMPORTANCE X-PRIORITY REFERENCES)] {2}
Parse error here -" dptocomercial" “gemalia.es”)) NIL NIL NIL “”) BODY[HEADER.FIELDS (IMPORTANCE X-PRIORITY REFERENCES)] {2}

)
Exception:
Protocol violation
Line )
Greetings * OK IMAP4rev1 SmarterMail
"

It only happens with SEUR FOLDER, and if I get off the SmarterMail filters, it happens in INBOX folder, so what is the problem with these kind of mails ?

Best regards,

Sorry for the delay - does the problem persist? If so, send us the full IMAP log so we can analyze it. Thank you.

Yes, the problem persist. How can I send you the full IMAP log ? by email, or copying it here ?

Simply send it directly to me at wilson@emclient.com
Thank you.

I’ve already send you an email.

Thank you

George has check it, seems to be a server side problem.

Thanks,