Problem with html replies (Internet Explorer cannot open internet place...) and 'send to' option.

Below problems appeared few weeks after getting the license and updating eM Client - current version 5.0.18661.0 Polish language (while using trail everything was correct).

Lately I have some problems, when trying to reply to some messages.
I use html replies - when I push the “reply” or “reply to all” button, new window is starting to open and after a second I receive the error box with note:
Internet Explorer cannot open internet place msg://24…/viewable.
The phenomena is not connected with all messages, just with random ones. When using ‘normal text’ everything seems to be correct.

The second thing is, that while trying to send a file with “send to” option in Windows after right click on the file icon - I receive the error box with note:
The error occured while loading the EML file. Access denied. (Exception HRESULT:0x80070005 (E_ACCESSDENIED)).

How can the problems be solved?

please install the latest eM Client version (…) and inform me if that helped. Thank you.

Thank you for the suggestion. Now everything works well.


I am happy that everything works fine now :slight_smile:


Hello, I just updated to the latest release of eMclient (5.0) and I am receiving this error message on random emails that I reply to. After I get the error dialog, and press ok, the email body says ‘page cannot be displayed’. I attached screenshots.


please try to resetting your IE settings, if this will not help then contact me on [email protected] together with this topic’s URL in subject.