Problem with copy / paste when composing email messages.

Hi Sir / Ma’am,

Good day !

Need some kind assistance with regards to copy/ paste problem I am experiencing when composing emails.
I can’t copy / paste anything on the body text. Some error message display whenever I try. After that error message, I can’t type anything and my EM Client automatically restarts / crashed but with some repairing / recovery message / thing opens up. Should I reinstall my EM Client or some settings issue only to adjust. Please advice.

Hope to hear from one of you soonest.

Thank you and Regards,
Kenneth

Hi Kenneth,
the text fields use the same core as Internet Explorer, so make sure your IE is up to date, reboot and see if the issue persists.

Best regards,
Olivia

Hi Ma’am Olivia,

Please see above pictures. This is what I’m telling about. I think my IE is updated. Now it’s more often to display the above error even I’m only typing and not using the copy/paste command.

Please help. 

Thanks,

Hi Kenneth,
when the error pops up next time, can you click the “Show error” button in the bottom right corner and copy the text of the message here, please?
Thank you for your cooperation.

Regards,
Olivia

Hi Ma’am Olivia,

Here’s the complete details : Please see below.

eM Client (6.0.23421.0)Windows: Microsoft Windows NT 6.2.9200.0, Framework: 4.0.30319.42000
The following error has occurred:
System.OutOfMemoryException: Exception of type ‘System.OutOfMemoryException’ was thrown.
   at MailClient.Mail.Streams.ScatteredMemoryStream.InternalSetCapacity(Int32 value)
   at MailClient.Mail.Streams.ScatteredMemoryStream.set_Capacity(Int32 value)
   at MailClient.Mail.Streams.ScatteredMemoryStream.EnsureCapacity(Int32 value)
   at MailClient.Mail.Streams.ScatteredMemoryStream.Write(Byte[] buffer, Int32 offset, Int32 count)
   at MailClient.Pop3.Pop3ReceiveCommand.ReadMail(Int64 messageSize, Int64& downloadedBytes, Int64 totalBytes, WorkerStatus status)
   at MailClient.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status)
   at MailClient.Commands.Command.Process(WorkerStatus status)
   at MailClient.Commands.SynchronizationQueue.ThreadWorker(Object threadData)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

" rel=“nofollow”>http://emclient.com/ns/report">;

eM Client
6.0.23421.0

false

Microsoft Windows NT 6.2.9200.0
4.0.30319.42000


System.OutOfMemoryException
Exception of type ‘System.OutOfMemoryException’ was thrown.
MailClient.Mail




MailClient.Mail.dll
100663989
MailClient.Mail
MailClient.Mail.Streams.ScatteredMemoryStream
InternalSetCapacity


mscorlib
System.Int32
value



215
318




MailClient.Mail.dll
100664003
MailClient.Mail
MailClient.Mail.Streams.ScatteredMemoryStream
set_Capacity


mscorlib
System.Int32
value



48
2c




MailClient.Mail.dll
100663980
MailClient.Mail
MailClient.Mail.Streams.ScatteredMemoryStream
EnsureCapacity


mscorlib
System.Int32
value



52
64




MailClient.Mail.dll
100663995
MailClient.Mail
MailClient.Mail.Streams.ScatteredMemoryStream
Write


mscorlib
System.Byte[]
buffer


mscorlib
System.Int32
offset


mscorlib
System.Int32
count



c2
b7




MailClient.exe
100690049
MailClient
MailClient.Pop3.Pop3ReceiveCommand
ReadMail


mscorlib
System.Int64
messageSize


mscorlib
System.Int64&
downloadedBytes


mscorlib
System.Int64
totalBytes


MailClient
MailClient.Commands.WorkerStatus
status



7a
f1




MailClient.exe
100690044
MailClient
MailClient.Pop3.Pop3ReceiveCommand
Execute


MailClient
MailClient.Commands.WorkerStatus
status



61e
d4f




MailClient.exe
100664033
MailClient
MailClient.Commands.Command
Process


MailClient
MailClient.Commands.WorkerStatus
status



15
53




MailClient.exe
100664086
MailClient
MailClient.Commands.SynchronizationQueue
ThreadWorker


mscorlib
System.Object
threadData



8c
11a




mscorlib.dll
100678214
mscorlib
System.Threading.ThreadHelper
ThreadStart_Context


mscorlib
System.Object
state



25
9c




mscorlib.dll
100677968
mscorlib
System.Threading.ExecutionContext
RunInternal


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



79
b3




mscorlib.dll
100677967
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state


mscorlib
System.Boolean
preserveSyncCtx



0
15




mscorlib.dll
100677966
mscorlib
System.Threading.ExecutionContext
Run


mscorlib
System.Threading.ExecutionContext
executionContext


mscorlib
System.Threading.ContextCallback
callback


mscorlib
System.Object
state



2b
40




mscorlib.dll
100678215
mscorlib
System.Threading.ThreadHelper
ThreadStart


mscorlib
System.Object
obj



f
4d






MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.23421.0
eM Client
eM Client
6.0.23421.0
False
False
False
False
False
Language Neutral


ntdll.dll
C:\WINDOWS\SYSTEM32\ntdll.dll
ntdll.dll
ntdll.dll.mui
10.0.10240.16384 (th1.150709-1700)
NT Layer DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


MSCOREE.DLL
C:\WINDOWS\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
10.0.10240.16384 (th1.150709-1700)
Microsoft .NET Runtime Execution Engine
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


KERNEL32.dll
C:\WINDOWS\SYSTEM32\KERNEL32.dll
kernel32
kernel32
10.0.10240.16384 (th1.150709-1700)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


KERNELBASE.dll
C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Kernelbase.dll
Kernelbase.dll.mui
10.0.10240.16384 (th1.150709-1700)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


ADVAPI32.dll
C:\WINDOWS\SYSTEM32\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
10.0.10240.16384 (th1.150709-1700)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


msvcrt.dll
C:\WINDOWS\SYSTEM32\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.10240.16384 (th1.150709-1700)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.10240.16384
False
False
False
False
False
English (United States)


sechost.dll
C:\WINDOWS\SYSTEM32\sechost.dll
sechost.dll
sechost.dll.mui
10.0.10240.16384 (th1.150709-1700)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


RPCRT4.dll
C:\WINDOWS\SYSTEM32\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
10.0.10240.16384 (th1.150709-1700)
Remote Procedure Call Runtime
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


SspiCli.dll
C:\WINDOWS\SYSTEM32\SspiCli.dll
security.dll
security.dll
10.0.10240.16384 (th1.150709-1700)
Security Support Provider Interface
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


CRYPTBASE.dll
C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
10.0.10240.16384 (th1.150709-1700)
Base cryptographic API DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


bcryptPrimitives.dll
C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
bcryptprimitives.dll
bcryptprimitives.dll
10.0.10240.16384 (th1.150709-1700)
Windows Cryptographic Primitives Library
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.6.79.0 built by: NETFXREL2
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.6.79.0
False
False
False
True
False
English (United States)


SHLWAPI.dll
C:\WINDOWS\SYSTEM32\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
Shell Light-weight Utility Library
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


combase.dll
C:\WINDOWS\SYSTEM32\combase.dll
COMBASE.DLL
COMBASE.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
Microsoft COM for Windows
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


GDI32.dll
C:\WINDOWS\SYSTEM32\GDI32.dll
gdi32
gdi32
10.0.10240.16390 (th1_st1.150714-1601)
GDI Client DLL
Microsoft® Windows® Operating System
10.0.10240.16390
False
False
False
False
False
English (United States)


USER32.dll
C:\WINDOWS\SYSTEM32\USER32.dll
user32
user32
10.0.10240.16384 (th1.150709-1700)
Multi-User Windows USER API Client DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


IMM32.DLL
C:\WINDOWS\SYSTEM32\IMM32.DLL
imm32
imm32
10.0.10240.16384 (th1.150709-1700)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


MSCTF.dll
C:\WINDOWS\SYSTEM32\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
MSCTF Server DLL
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


kernel.appcore.dll
C:\WINDOWS\SYSTEM32\kernel.appcore.dll
kernel.appcore.dll
kernel.appcore.dll
10.0.10240.16384 (th1.150709-1700)
AppModel API Host
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


VERSION.dll
C:\WINDOWS\SYSTEM32\VERSION.dll
version
VERSION.DLL
10.0.10240.16384 (th1.150709-1700)
Version Checking and File Installation Libraries
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


clr.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
clr.dll
clr.dll
4.6.127.1 built by: NETFXREL3STAGE
Microsoft .NET Runtime Common Language Runtime - WorkStation
Microsoft® .NET Framework
4.6.127.1
False
False
False
True
False
English (United States)


MSVCR120_CLR0400.dll
C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll
msvcr120_clr0400.dll
msvcr120_clr0400.dll
12.00.52512.0 built by: VSWINSERVICING
Microsoft® C Runtime Library
Microsoft® Visual Studio® 2013
12.00.52512.0
False
False
False
False
False
English (United States)


mscorlib.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\mscorlib\68b0897c4cade2a6a72889bff2bd0904\mscorlib.ni.dll
mscorlib.dll
mscorlib.dll
4.6.127.1 built by: NETFXREL3STAGE
Microsoft Common Language Runtime Class Library
Microsoft® .NET Framework
4.6.127.1
False
False
False
True
False
English (United States)


ole32.dll
C:\WINDOWS\SYSTEM32\ole32.dll
OLE32.DLL
OLE32.DLL.MUI
10.0.10240.16384 (th1.150709-1700)
Microsoft OLE for Windows
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


uxtheme.dll
C:\WINDOWS\system32\uxtheme.dll
UxTheme.dll
UxTheme.dll.mui
10.0.10240.16384 (th1.150709-1700)
Microsoft UxTheme Library
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


System.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\System\33c22596ef36ae634d7c7fa0d834a1a3\System.ni.dll
System.dll
System.dll
4.6.79.0 built by: NETFXREL2
.NET Framework
Microsoft® .NET Framework
4.6.79.0
False
False
False
True
False
English (United States)


CRYPTSP.dll
C:\WINDOWS\SYSTEM32\CRYPTSP.dll
cryptsp.dll
cryptsp.dll
10.0.10240.16384 (th1.150709-1700)
Cryptographic Service Provider API
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


bcrypt.dll
C:\WINDOWS\SYSTEM32\bcrypt.dll
bcrypt.dll
bcrypt.dll.mui
10.0.10240.16384 (th1.150709-1700)
Windows Cryptographic Primitives Library
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


rsaenh.dll
C:\WINDOWS\system32\rsaenh.dll
rsaenh.dll
rsaenh.dll.mui
10.0.10240.16384 (th1.150709-1700)
Microsoft Enhanced Cryptographic Provider
Microsoft® Windows® Operating System
10.0.10240.16384
False
False
False
False
False
English (United States)


MailClient.Collections.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\MailClient.1d52ed9e#\12abb6f0150a3894e74cde0bc0b41bf7\MailClient.Collections.ni.dll
MailClient.Collections.dll
MailClient.Collections.dll
6.0.23421.0
MailClient.Collections
MailClient.Collections
6.0.23421.0
False
False
False
False
False
Language Neutral


MailClient.Mail.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\MailClient.Mail\b3a16c52721be5fb028222d049a920bd\MailClient.Mail.ni.dll
MailClient.Mail.dll
MailClient.Mail.dll
6.0.23421.0


6.0.23421.0
False
False
False
False
False
Language Neutral


HTMLEditorControl.ni.dll
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\HTMLEditorControl\d542f7f4234b2c563a6c968d417168e0\HTMLEditorControl.ni.dll
HTMLEditorControl.dll
HTMLEditorControl.dll
6.0.23421.0
HtmlEditorControl

6.0.23421.0
False
False
False
False
False
Language Neutral


MailClient.ni.exe
C:\WINDOWS\assembly\NativeImages_v4.0.30319_32\MailClient\cf0e934c180ca362dce125286869b73b\MailClient.ni.exe
MailClient.exe
MailClient.exe
6.0.23421.0
eM Client
eM Client


Also using this utility. ttp://www.emclient.com/tools/emstackdump.exe
Hope this helps.

Follow up on this matter.
Please HELP.

Thanks.

Hi Kenneth,
your system is out of memory, but we’ll need more information to give you a solution.
Could you please locate the memory dump (https://msdn.microsoft.com/en-us/libr…) after this issue happens and send it to rust@emclient.com, with a link to this topic in the body of the message?

Regards,
Olivia

Hi Ma’am Olivia,

I just sent you a mail on your above mailing address.
Kindly check.

Thanks,
Kenneth

Any update?

Appreciate your immediate response.

Thanks,
Kenneth

Hope that anyone can help me with this problem…hay.