# Problem syncing Notes with Kerio Connect

**URL:** <https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020>\
**Category:** Uncategorized\
**Created:** [April 24, 2020, 11:29am UTC](https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020 "2020-04-24T11:29:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Daniel\_Wilder](https://forum.emclient.com/letter_avatar_proxy/v4/letter/d/35a633/32.png) [@Daniel\_Wilder](https://forum.emclient.com/u/Daniel_Wilder)\
**Post date:** [April 24, 2020, 11:29am UTC](https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020/1 "2020-04-24T11:29:54Z")

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Hi!

I am using eMClient v.8 with Kerio Connect.

eMClient seems to “hang” when trying to sync notes.&nbsp;

When you look at the current operations, the it shows:

“Synchronising folder /Notes” and does not progress from there.

The circle next to the “refresh” button on the main window spins around and never stops.

Even with this happening, mail sync still completes normally.&nbsp;

Any ideas?

Thanks.

Dan

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**Author:** ![Gary](https://forum.emclient.com/user_avatar/forum.emclient.com/gary/32/20374_2.png) [@Gary](https://forum.emclient.com/u/Gary)\
**Post date:** [April 24, 2020, 12:47pm UTC](https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020/2 "2020-04-24T12:47:43Z")

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For issues with the beta, send a message to&nbsp;[testing@emclient.com](mailto:testing@emclient.com). They will be able to assist you further.

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**Author:** ![J.A.Duke](https://forum.emclient.com/letter_avatar_proxy/v4/letter/j/b2d939/32.png) [@J.A.Duke](https://forum.emclient.com/u/J.A.Duke)\
**Post date:** [July 17, 2020, 1:06am UTC](https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020/3 "2020-07-17T01:06:00Z")

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Dan,

How did you get eMClient to even see notes on Kerio?

I’ve been fiddling with it and can’t figure out how to get it to work.

Thanks.

Cheers,  
Jon

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**Author:** ![Daniel\_Wilder](https://forum.emclient.com/letter_avatar_proxy/v4/letter/d/35a633/32.png) [@Daniel\_Wilder](https://forum.emclient.com/u/Daniel_Wilder)\
**Post date:** [July 17, 2020, 8:32am UTC](https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020/4 "2020-07-17T08:32:48Z")

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Jon

I didn’t do anything other than set up the accounts as normal using exchange active sync.

The issue I was having appears to have now been fixed.

Dan

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**Author:** ![J.A.Duke](https://forum.emclient.com/letter_avatar_proxy/v4/letter/j/b2d939/32.png) [@J.A.Duke](https://forum.emclient.com/u/J.A.Duke)\
**Post date:** [July 28, 2020, 1:50pm UTC](https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020/5 "2020-07-28T13:50:56Z")

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Dan,

Are you using the Windows version? I’m using the Mac version and don’t seen an option for Active Sync.

Thanks.

Cheers,  
Jon

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<div class="post-metadata">

**Author:** ![Daniel\_Wilder](https://forum.emclient.com/letter_avatar_proxy/v4/letter/d/35a633/32.png) [@Daniel\_Wilder](https://forum.emclient.com/u/Daniel_Wilder)\
**Post date:** [July 28, 2020, 2:09pm UTC](https://forum.emclient.com/t/problem-syncing-notes-with-kerio-connect/50020/6 "2020-07-28T14:09:10Z")

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Jon,

I was using the Windows version. However, I have become very disillusioned with Kerio since GFI took over - in particular with the fact that when I renew next month I will loose my perpetual licence.

Therefore, last week I migrated over to Office 365.

Good luck.

Dan