problem connection to Kerio Connect 8.2

1

when connecting to Kerio Connect 8.2.0 I can’t see any IMAP-folders or emails; connection via IMAP/SMTP is ok
a new incoming emails shows up for a few seconds in eMClient

2

Hi, could you be more specific? Are you able to send and receive email with kerio turned off?

When it is turned on what exactly is happening - could you write it to me step by step? Your explanation seems a little bit confusing to me.

Jan

3

The basic problem is, we can’t see any emails or folders when using a Kerio-IMAP-account in eMClient
sending emails via kerio/smtp works fine.

4

Go to tools - accounts - your account and tell me if you see IMAP tab. If yes then go to tools - settings - advanced, check IMAP under your account, apply and restart eM Client.
Simulate steps that leads to your issue and after that send logs… to [email protected] together with this topic’s URL in subject.

then you can turn logging off.

If you will not see IMAP tab then remove and add your account again.

Jan

5

we are running a Kerio server 8.2.2 (2224) successfully here and really like EM

6

Great, it is good to hear from users who are satisfied with our product :slight_smile:

Jan