Problem Activate Free Licence

Hello,
i am avvmariacristinarizzo@gmail.com
i have formatted my computer due to hard disk failure, but what i tried to reactivated eM-client i have got a problem.
eM-Client software tell me that i need to contact help support!
Please help me, thanks.

The license has been deactivated for you, and the key resent to your registered email address.

Once you receive the email, go to Menu > Help > License and click on the Activate button, where you can paste in the key.

mine is still not working

@austingrubb When you activate your license, what error message does it say ?