Since going to V10 I have been having an error message related to Gmail rules. These are rules on Gmail, not local. (EM Client). I get no error messages from using Gmail via web browser, or on my phone using Gmail app. I have tried suggestions for similar problems on Gmail, including export all rules, delete all rules, import all rules, to no affect. I am on EM Client version 10.0.3447 (d250ce6). All of the rules actually work. Emails are moved to folders correctly per the rule. I can ignore the error as indicated by a red triangle by the “Refresh” dropdown without impact. However I would like to get rid of the error if possible.
Here is the error.
Rule ‘amazon’ failed with error: Destination folder not found: /605836a6-c138-4282-aeb8-43cacd72f045/Orders.
Here is the log:
11:51:07 AM MailClient.Filters.UserRules.RuleExecutionException: Rule ‘amazon’ failed with error: Destination folder not found: /605836a6-c138-4282-aeb8-43cacd72f045/Orders.
—> MailClient.Filters.Sieve.SieveException: Destination folder not found: /605836a6-c138-4282-aeb8-43cacd72f045/Orders.
at MailClient.Filters.Sieve.FileIntoAction.PerformMove(Folder folder, Func2 getFolderByPath) at MailClient.Filters.UserRules.RuleManager.ExecuteSieveRule(ISieveRule rule, IMail mail, Func2 getFolderByPath, Boolean& skipNotification, MailItem& notificationMail, Boolean& expandFolder, Folder& folder)
— End of inner exception stack trace —
GUIStatus_Exception_Reported = True
Since going to V10 I have been having an error message related to Gmail rules. These are rules on Gmail, not local. (EM Client).
MailClient.Filters.UserRules.RuleExecutionException: Rule ‘amazon’ failed with error: Destination folder not found: /605836a6-c138-4282-aeb8-43cacd72f045/Orders
As that error is coming from your online Gmail rules, saying “the Orders folder does not exist” etc which in turn is then reflecting that in the log in eM Client.
So “if that folder label path does exist in Gmail online” “/605836a6-c138-4282-aeb8-43cacd72f045/Orders” then I would try “removing that rule in Gmail online” and “recreate the same rule” and then close and reopen eM Client and see if you then still get the same error.
Also check that you are seeing exactly the same label mirrored in your Gmail account in eM Client.
If you still then see the same error appearing in eM Client Log, “as that is a strange Gmail online folder root path” being that it starts with “/605836a6-c138-4282-aeb8-43cacd72f045”, Id personally then suggest to eg: try creating another temp label in Gmail online and, then move all the current messages out of the Orders label to the temporary folder online. Then delete that originally Orders folder online.
Then “create a new Orders Gmail label online” and move the messages back from your temporary label. Then recreate your online rule again and then close and reopen eM Client and see if that fixes it.
Apart from that there is a new eM V10.0.3530 you can download and try just released recently via the release history page. If you do updates to that close eM Client before updating, and make a manual backup of eM Client first via “Menu / Backup” incase you need to restore for any reason.
Lastly if none of the above makes any difference, then suggest to try removing and readding your Gmail IMAP account in “Menu / Accounts” using the automatic account wizard at the top.