I have been using em client for over a year and the past few days I have had problems with incoming emails on pop3… I have run diagnostics and fixed it but I still cannot receive emails, the outgoing email works fine… Please help!
Hi David, are you seeing any error messages from the application? What mail service and what version of eM Client are you currently using?
Can you please go to Tools > Settings > Advanced and turn on POP3 logging for the problematic account?
- Save the settings
- Restart the application
- Replicate the issue
When an error occurs, or you’re certain email was not received, go back to the Advanced settings window and click on “Send Logs” and send the logs to [email protected], with a reference link to this forum topic.
Thank you,
Paul.
thanks paul, I found another reply with the same question, changed server to legacy and it works now! thanks for coming back to me.
Great, glad that it works, let me know if you come across any other issues or questions, we’ll be happy to help!
Thank you,
Paul.