POP3 Rejecting Authentication

Since Monday I have been having a problem with mail loading…called Gtcinternet help and they said my password was corrupted-they changed it and now mail is loading to Mailwasher but not to EM Client. I can reply from Mailwasher only as now SMTP is fine but POP3 is still giving me “login failed” error. I changed password in EM Client but didn’t help. WTH??? Please help!!!

now since changing my pswd in EM Client SMTP is now rejecting also! %#$@!

Hello,

in this case please send me your POP3 log, Tools - Settings - Advanced, check POP3 under your account, apply and restart.

after this try to synchronize and when error will show then send me generated log file to: galis@emlient.com
together with this topic’s URL: https://discourse.emclient.com/emclient/to…

regards
Jan

ok, I set it to generate a log but how and where do I synchronize?

I found the synchronization button in settings-right? Now…second dumb question…where do I find the log to send to you?
Sorry but I am unfamiliar with some of this stuff!

nevermind…think I’m finding where I need to be…will send.

Hello,

synchronization can be done by “send and receive” or by hitting F5

regards
Jan

Have you received the POP3 log I sent? Have you had a chance to look at it?
…still having the problem…

Hello,

no I am sorry I have no POP3 logs in my inbox. When you will send them please attach this topic’s URL (name is not enough) to it for identification.

regards
Jan