POP3 mail not being deleted after 90 days

Mail
1

Hi all,

I have a POP3 email account setup to leave a copy of messages on the server but to remove from the server after 90 days. My assumption is this setting would work like Outlook, in that mail older than 90 days would be deleted from the server. This is not happening with eM Client. Is this feature broken or does it work differently than in Outlook?

Thanks

2

I have a POP3 email account setup to leave a copy of messages on the server but to remove from the server after 90 days.

Mail does automatically delete from server for me with a eg: POP Gmail account after 7days.

Does it delete messages of the server if you select less days ? like eg: 7 days
Also what version of eM Client are you using & OS version, and what mail server is this ?

“Things that might be causing the mail not to delete from the server after 90 days”

If you have “Remove from server when deleted from “Deleted” folder” enabled, that might possibly take precedence (on your particular mail server). So try disabling that option as in the example screenshot below & just leave Remove from server after 90 days.

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Also “if your server mailbox is at 100% capacity”, it may refuse to process delete commands. So check if your server is full. If it is, then suggest to select “a less amount of days in future”.

Also if you have multiple devices like other mobile checking the same account, “check what days they are set to delete” to make sure they are all the same amount of days before removing.

3

Thanks very much for your response.
eM Client v10.4.5326, Tahoe 26.4.1, pop.charter.net
I don’t have Remove from server when deleted checked.
Mailbox isn’t near capacity and only 1 device is accessing via eM Client (previously was Outlook)

4

Does it work if you reduce the days for a test ?

5

Nope.

6

Ok as reducing the days still doesn’t delete from the server, then could possibly be a background program interfering with eM client pop account delete command.

So If you have any eg: optionally installed antivirus program, or optionally installed firewall / security program, or vpn “other than what comes default with your OS, try completely disabling those to test.

If you don’t have anything like that optionally installed or you do but disabling makes no difference then I would next suggest if you have a current paid current Pro, Personal or Business license go to the official support page and login and lodge a support ticket to investigate that and link this thread in your support ticket.