[POP} and IMAP attempt to connect has failed error

With over 9,000 posts on this or similar topics you would think this issue would get fixed. I mainly have Comcast accounts using version 7 PRO. Been a client for about 2 years and this issue continues. When I go to Comcast to see my email nothing is blocked and no errors. Maybe I should just switch back.

Hello James,
connecting to server can fail for many different reasons, so there is no one true final solution (many of them being server-side issues, proxy or a another program in your computer blocking it).
If you are a PRO license user you can get assistance from our support engineers at http://support.emclient.com/ where your issues will be addressed more quickly than here on the forum.

Or you can share the content of the Tools>Operations>Log tab after the error pops up and exact version of eM Client you are running so I can analyze the issue.

Regards,
Olivia

hi Olivia,
I think I have a similar problem to this, which seems to have started since an update a couple of weeks ago. would you like to to start a separate thread? The screenshot is attached.
the contents of my log file are:

12:19:01 PM Online state: changed to online due to NetworkAvailability 12:19:01 PM russi@outlook.com.au [AirSync]  Synchronizing folder list
12:19:01 PM markrussi1985@gmail.com [IMAP]  Synchronizing message flags: For folder markrussi1985@gmail.com/[Gmail]/Trash
12:19:01 PM markrussi1985@gmail.com [IMAP]  Synchronizing subfolders: For folder markrussi1985@gmail.com/
12:19:01 PM markrussi1985@gmail.com [GData]  Synchronizing folder list
12:19:02 PM markrussi1985@gmail.com [GData]  Synchronizing folder list
12:19:02 PM markrussi1985@gmail.com [GData]  Synchronizing folder list
12:19:03 PM markrussi1985@gmail.com [GData]  Synchronizing folder list
12:19:03 PM markrussi1985@gmail.com [GData]  Synchronizing folder list
12:19:03 PM markrussi1985@gmail.com [GData]  Synchronizing folder list
12:19:04 PM markrussi1985@gmail.com [GData]  Synchronizing folder ‘markrussi1985@gmail.com/Contacts/’
12:19:04 PM markrussi1985@gmail.com [GData]  Synchronizing folder ‘markrussi1985@gmail.com/markrussi1985@gmail.com/’
12:19:04 PM markrussi1985@gmail.com [IMAP]  Synchronizing message flags: Done
12:19:05 PM russi@outlook.com.au [AirSync]  Synchronizing folder list
12:19:05 PM markrussi1985@gmail.com [IMAP]  Synchronizing subfolders: Done
12:19:05 PM markrussi1985@gmail.com [IMAP]  Synchronizing subfolders: For folder markrussi1985@gmail.com/Inbox
12:19:06 PM russi@outlook.com.au [AirSync]  Synchronizing folder ‘russi@outlook.com.au/Archive/’
12:19:06 PM russi@outlook.com.au [AirSync]  MailExceptions.ConnectionException: Found invalid data while decoding. —> System.IO.InvalidDataException: Found invalid data while decoding.
12:19:06 PM    at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.GetSyncKey(Folder folder, IItemContext context, CancellationToken cancellationToken) 12:19:06 PM &nbsp; &nbsp;at MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken) 12:19:06 PM &nbsp; &nbsp;at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass2e.<>c__DisplayClass33.b__2a(WorkerStatus status, CancellationToken cancellationToken)
12:19:06 PM at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
12:19:06 PM — End of inner exception stack trace —
12:19:06 PM at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
12:19:06 PM at MailClient.Commands.Command.Process(WorkerStatus status)
12:19:07 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:07 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: For folder markrussi1985@gmail.com/Deleted Items
12:19:08 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:08 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: For folder markrussi1985@gmail.com/[Gmail]
12:19:09 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:09 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: For folder markrussi1985@gmail.com/Inbox/Employment
12:19:10 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:10 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: For folder markrussi1985@gmail.com/Inbox/Investment
12:19:11 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:11 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: For folder markrussi1985@gmail.com/Inbox/Job applications
12:19:13 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:13 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: For folder markrussi1985@gmail.com/Inbox/TAC
12:19:14 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:14 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: For folder markrussi1985@gmail.com/[Gmail]/Trash
12:19:15 PM markrussi1985@gmail.com [IMAP] Synchronizing subfolders: Done
12:19:15 PM markrussi1985@gmail.com [IMAP] Synchronizing messages: For folder markrussi1985@gmail.com/Inbox
12:19:15 PM markrussi1985@gmail.com [IMAP] Synchronizing messages: Done

russi@outlook.com.au is my primary email address which is also not working, but it seems to be the gmail account mostly in this log.
If you can help me figure this out that would be great.
cheers,
Mark

Hello Mark,
gmail account did more synchronizing, but the error here is definitely with the outlook account.

You experience the problem because your account is setup as AirSync which is no longer supported by Microsoft.
This past year all Microsoft mail accounts (outlook, hotmail, live, …) have been migrating to Exchange protocol.

You will need to remove your account from eM Client and then either set ip up as Exchange or IMAP (IMAP cannot synchronize your contacts and calendar though).

To set up your account manually go to Tools>Accounts > New Account and instead of Automatic setup choose Mail>Exchange or Mail>Other.
For Exchange use your FULL mail address for both the ‘Email address’ and ‘User name’ text fields.
For IMAP settings your incoming server is imap-mail.outlook.com and outgoing is smtp-mail.outlook.com.

Regards,
Olivia

hi Olivia,
I removed the account from eM Client and re-added it. it looks like it is working and has re-synced all the emails.
thanks for your help :slight_smile:

Hello Mark,
glad to hear it helped :slight_smile:

Regards,
Olivia

Hi there - I am having the same issue, receiving the error message multiple times a day. Error message screenshot attached and log below in case that helps?

12:15:22 Online state: changed to online due to NetworkAvailability
12:15:22 carly@splendiferousmarketing.com [Offline Address Book] Synchronizing folder list
12:15:23 carly@splendiferousmarketing.com [Exchange Web Services] Sending email
12:15:23 carly@splendiferousmarketing.com [Exchange Web Services] Sending email: YKW WW Marketing Strat
12:15:57 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Sent/’
12:16:01 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Sent/’
12:16:04 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder list
12:16:05 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Contacts/ToyNews/’
12:16:05 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Clients/BKids/’
12:16:09 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:16:10 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:16:14 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Clients/Melissa and Doug/’
12:17:27 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Sent/’
12:17:32 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Clients/Level-5/’
12:17:32 carly@splendiferousmarketing.com [Exchange Web Services] Moving item(s) from folder ‘carly@splendiferousmarketing.com/Drafts/’ to folder ‘carly@splendiferousmarketing.com/Archive/Clients/Melissa and Doug/’
12:17:32 carly@splendiferousmarketing.com [Exchange Web Services] Moving item(s) from folder ‘carly@splendiferousmarketing.com/Inbox/’ to folder ‘carly@splendiferousmarketing.com/Archive/Contacts/GameLoft/’
12:17:33 carly@splendiferousmarketing.com [Exchange Web Services] Moving item(s) from folder ‘carly@splendiferousmarketing.com/Inbox/’ to folder ‘carly@splendiferousmarketing.com/Trash/’
12:17:34 carly@splendiferousmarketing.com [Exchange Web Services] Moving item(s) from folder ‘carly@splendiferousmarketing.com/Inbox/’ to folder ‘carly@splendiferousmarketing.com/Archive/Clients/Level-5/’
12:17:34 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder list
12:17:35 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder list
12:17:35 carly@splendiferousmarketing.com [Exchange Web Services] Sending email
12:17:35 carly@splendiferousmarketing.com [Exchange Web Services] Sending email: YKW WW Marketing Strat
12:17:40 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Drafts/’
12:17:47 carly@splendiferousmarketing.com [Exchange Web Services] Sending email
12:17:47 carly@splendiferousmarketing.com [Exchange Web Services] Sending email: YKW WW Marketing Strat
12:17:48 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:17:49 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Sent/’
12:17:52 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Clients/BKids/’
12:17:57 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:18:04 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:18:04 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Inbox/’
12:18:04 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Inbox/’
12:18:04 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Inbox/’
12:18:04 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Clients/Melissa and Doug/’
12:19:45 carly@splendiferousmarketing.com [Exchange Web Services] MailClient.Accounts.ConnectionException: The operation has timed out —> System.Net.WebException: The operation has timed out
12:19:45 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
12:19:45 — End of inner exception stack trace —
12:19:45 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
12:19:45 at MailClient.Commands.Command.Process(WorkerStatus status)
12:19:45 carly@splendiferousmarketing.com [Exchange Web Services] Sending email
12:19:45 carly@splendiferousmarketing.com [Exchange Web Services] Sending email: Re: YO-KAI WATCH
12:19:53 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Clients/Melissa and Doug/’
12:21:34 carly@splendiferousmarketing.com [Exchange Web Services] MailClient.Accounts.ConnectionException: The operation has timed out —> System.Net.WebException: The operation has timed out
12:21:34 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
12:21:34 — End of inner exception stack trace —
12:21:34 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
12:21:34 at MailClient.Commands.Command.Process(WorkerStatus status)
12:21:41 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Archive/Clients/Melissa and Doug/’
12:21:41 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:22:00 carly@splendiferousmarketing.com [Exchange Web Services] Moving item(s) from folder ‘carly@splendiferousmarketing.com/Inbox/’ to folder ‘carly@splendiferousmarketing.com/Trash/’
12:22:34 carly@splendiferousmarketing.com [Exchange Web Services] Moving item(s) from folder ‘carly@splendiferousmarketing.com/Inbox/’ to folder ‘carly@splendiferousmarketing.com/Trash/’
12:23:33 carly@splendiferousmarketing.com [Exchange Web Services] Sending email
12:23:33 carly@splendiferousmarketing.com [Exchange Web Services] Sending email: Re[6]: Advertising Opportunities for New Kids App Launching April
12:23:43 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Inbox/’
12:23:43 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Inbox/’
12:23:43 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Inbox/’
12:24:43 carly@splendiferousmarketing.com [Exchange Web Services] Uploading item(s) to folder ‘carly@splendiferousmarketing.com/Inbox/’
12:25:21 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder list
12:25:21 carly@splendiferousmarketing.com [Offline Address Book] Synchronizing folder ‘carly@splendiferousmarketing.com/Offline Global Address List/’
12:25:22 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:25:22 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Sent/’
12:25:22 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:30 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:25:31 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Calendar/’
12:25:31 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Contacts/’
12:25:31 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Drafts/’
12:25:32 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Tasks/’
12:25:32 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/ExternalContacts/’
12:25:32 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/PersonMetadata/’
12:25:32 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/’
12:25:32 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Trash/’
12:25:33 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Junk E-mail/’
12:25:33 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Logo/’
12:25:33 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Content/’
12:25:33 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Subscriptions/’
12:25:33 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Storybook/’
12:25:34 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/’
12:25:34 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Contacts/’
12:25:34 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Assets/’
12:25:34 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Social Media/’
12:25:34 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Admin/’
12:25:34 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Insights/’
12:25:35 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Website/’
12:25:35 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Events/’
12:25:35 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Mentor Progs/’
12:25:35 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Media Channels/’
12:25:35 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Reading List/’
12:25:36 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/PR/’
12:25:36 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Fundamentally Children/’
12:25:36 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/RD Marvellous Charity/’
12:25:36 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Flair/’
12:25:36 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Melissa and Doug/’
12:25:36 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Level-5/’
12:25:37 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/BKids/’
12:25:37 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/’
12:25:37 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Level-5/YKW Assets/’
12:25:37 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Level-5/YKW Media/’
12:25:37 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Creation Station/’
12:25:38 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/JFTP/’
12:25:38 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Sanrio/’
12:25:38 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/All About Tourism/’
12:25:38 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Plum/’
12:25:38 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Milly and Flynn/’
12:25:38 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Orchard Toys/’
12:25:39 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Mead Open Farm/’
12:25:39 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/ZSL Whipsnade/’
12:25:39 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Knex/’
12:25:39 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Hippychick/’
12:25:39 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/EDUK8/’
12:25:40 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/KD UK/’
12:25:40 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/NHM Tring/’
12:25:40 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Kay Pictures/’
12:25:40 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Loona/’
12:25:40 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Trunki/’
12:25:40 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Bestival/’
12:25:41 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Clients/Potential Clients/Feastival/’
12:25:41 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Contacts/SuperAwesome/’
12:25:41 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Contacts/ToyNews/’
12:25:41 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Contacts/GameLoft/’
12:25:41 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Contacts/Fyber/’
12:25:42 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Social Media/Twitter/’
12:25:42 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Social Media/Facebook/’
12:25:42 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Social Media/Instagram/’
12:25:42 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Social Media/LinkedIn/’
12:25:42 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Admin/Insurance/’
12:25:42 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Admin/Accounts/’
12:25:43 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Admin/PeoplePlus/’
12:25:43 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Admin/Printer/’
12:25:43 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Admin/HMRC/’
12:25:43 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Admin/Training/’
12:25:43 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Insights/Google/’
12:25:44 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Events/Toy Fair 2017/’
12:25:44 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Events/Marketing Week Live 2017/’
12:25:44 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Events/Engaging Kids & Marketing To Parents Conf/’
12:25:44 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Events/Insight Show/’
12:25:44 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Events/Digital Kids Show 2017/’
12:25:45 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/Mentor Progs/Spark/’
12:25:45 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Archive/PR/Toy News/’
12:25:45 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Trash/Prospects/’
12:25:45 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:45 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:45 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:46 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:46 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:46 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:46 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:46 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:47 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:47 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:47 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Outbox/’
12:25:48 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’
12:25:48 carly@splendiferousmarketing.com [Exchange Web Services] Synchronizing folder ‘carly@splendiferousmarketing.com/Inbox/’

Can you try adding eM Client to exceptions in your firewall and antivirus and see if that helps? It seems something is blocking eM Client from connecting to your mail server.

Hi Olivia - I had already added them to both, and still no luck I’m afraid. Do you have any other suggestions at all? Thanks so much.

I am no longer using your product since I have no way to handle spammer messages. You can delete me from your database. Jim Ballinger

Hello,

We recently changed our server host. We are now on a self-managed server. Our admin cannot figure out why this keeps happening, but it does. All the settings for the e-mail accounts should be correct. We run our own mail server, so our e-mail accounts are something@potku.net. What might be causing this IMAP error message? I have not made any changes to my computer. 

Hello Mika,

If you are using eM Client for business purposes, I assume that you are using our PRO version. In such case with specific server setting I would recommend reporting this issue at our VIP support board at http://support.emclient.com.

Regards,
Russel

Hello,

And thank you for your reply.

Potku.net is a martial arts community, so my eM Client is for personal use. 

Best wishes,

Mika

Hello Mika,

In this case, please send me IMAP logs from Menu > Tools > Settings > Advanced. Mark the IMAP logs at the malfunctioning account and send it to markosky@emclient.com

Thank you.
Russel

Hello,

And thank you! I have sent the logs. Hopefully I selected the correct ones. 

Might I add that I manage a few e-mail accounts for Potku.net (one for technical issues, one for community relations, etc.), so if this problem can be solved, I will definitely go Pro. :) 

Best wishes,

Mika