Please do let me know where I am going wrong here. ?

Ashwin_Fernandes · February 13, 2017, 1:32am

Hi I am not able to configure my Gmail account on my em client on my PC

here are the log reports. The e mail contacts get synchronised; however none of the mails download.

6:53:57 AM Online state: changed to online due to NetworkAvailability 6:53:57 AM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/
6:53:59 AM [email protected] [Google Contacts] Synchronizing folder list
6:53:59 AM [email protected] [Google Calendar] Synchronizing folder list
6:53:59 AM [email protected] [Google Calendar] Synchronizing folder list
6:54:00 AM [email protected] [Google Calendar] Synchronizing folder list
6:54:00 AM [email protected] [Google Contacts] Synchronizing folder list
6:54:00 AM [email protected] [Google Calendar] Synchronizing folder list
6:54:01 AM [email protected] [Google Contacts] Synchronizing folder ‘[email protected]/Contacts/’
6:54:01 AM [email protected] [Google Calendar] Synchronizing folder ‘[email protected]/[email protected]/’
6:54:03 AM [email protected] [Google Contacts] Synchronizing folder list
6:54:03 AM [email protected] [Google Contacts] Synchronizing folder ‘[email protected]/Contacts/’
6:54:09 AM [email protected] [IMAP] MailClient.Accounts.ConnectionException: Authentication failed because the remote party has closed the transport stream. —> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.
6:54:09 AM at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
6:54:09 AM at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
6:54:09 AM at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
6:54:09 AM at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
6:54:09 AM at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
6:54:09 AM at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
6:54:09 AM at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost, X509CertificateCollection clientCertificates, SslProtocols enabledSslProtocols, Boolean checkCertificateRevocation)
6:54:09 AM at MailClient.Imap.Base.Connection.<>c__DisplayClass43_0.b__0()
6:54:09 AM at MailClient.Imap.Base.Connection.Connect(Func1 getStream) 6:54:09 AM at MailClient.Imap.Base.Connection.Connect(String receiveHost, Int32 receivePort, Boolean explicitSsl) 6:54:09 AM at MailClient.Protocols.Imap.ConnectionPoolEntry.Reconnect(CancellationToken cancellationToken) 6:54:09 AM --- End of inner exception stack trace --- 6:54:09 AM at MailClient.Protocols.Imap.ConnectionPoolEntry.Reconnect(CancellationToken cancellationToken) 6:54:09 AM at MailClient.Protocols.Imap.ConnectionPoolEntry.Connect(CancellationToken cancellationToken) 6:54:09 AM at MailClient.Protocols.Imap.ConnectionPool.AcquireConnection(Folder mailFolder, Boolean idle, Boolean forStore) 6:54:09 AM at MailClient.Protocols.Imap.ConnectionContext..ctor(ImapAccount account) 6:54:09 AM at MailClient.Protocols.Imap.Synchronizer.SynchronizeFoldersCommand.ExecuteInternal(WorkerStatus status) 6:54:09 AM at MailClient.Protocols.Imap.Synchronizer.ImapCommand.Execute(WorkerStatus status) 6:54:09 AM at MailClient.Commands.Command.Process(WorkerStatus status) 6:57:34 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [IMAP] Synchronizing subfolders: For folder <a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/ 6:57:34 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Contacts] Synchronizing folder list 6:57:35 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Contacts] Synchronizing folder list 6:57:36 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Contacts] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Contacts/' 6:57:37 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Calendar] Synchronizing folder list 6:57:38 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Calendar] Synchronizing folder list 6:57:38 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Calendar] Synchronizing folder list 6:57:39 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Calendar] Synchronizing folder list 6:57:39 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Calendar] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/Ashwin's list/' 6:57:40 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [Google Calendar] Synchronizing folder '<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/<a href="mailto:[email protected]" rel="nofollow">[email protected]</a>/' 6:57:44 AM <a href="mailto:[email protected]" rel="nofollow">[email protected]</a> [IMAP] MailClient.Accounts.ConnectionException: Authentication failed because the remote party has closed the transport stream. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream. 6:57:44 AM at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) 6:57:44 AM at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) 6:57:44 AM at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) 6:57:44 AM at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) 6:57:44 AM at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) 6:57:44 AM at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) 6:57:44 AM at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost, X509CertificateCollection clientCertificates, SslProtocols enabledSslProtocols, Boolean checkCertificateRevocation) 6:57:44 AM at MailClient.Imap.Base.Connection.<>c__DisplayClass43_0.<connect>b__0() 6:57:44 AM at MailClient.Imap.Base.Connection.Connect(Func1 getStream)
6:57:44 AM at MailClient.Imap.Base.Connection.Connect(String receiveHost, Int32 receivePort, Boolean explicitSsl)
6:57:44 AM at MailClient.Protocols.Imap.ConnectionPoolEntry.Reconnect(CancellationToken cancellationToken)
6:57:44 AM — End of inner exception stack trace —
6:57:44 AM at MailClient.Protocols.Imap.ConnectionPoolEntry.Reconnect(CancellationToken cancellationToken)
6:57:44 AM at MailClient.Protocols.Imap.ConnectionPoolEntry.Connect(CancellationToken cancellationToken)
6:57:44 AM at MailClient.Protocols.Imap.ConnectionPool.AcquireConnection(Folder mailFolder, Boolean idle, Boolean forStore)
6:57:44 AM at MailClient.Protocols.Imap.ConnectionContext…ctor(ImapAccount account)
6:57:44 AM at MailClient.Protocols.Imap.Synchronizer.SynchronizeFoldersCommand.ExecuteInternal(WorkerStatus status)
6:57:44 AM at MailClient.Protocols.Imap.Synchronizer.ImapCommand.Execute(WorkerStatus status)
6:57:44 AM at MailClient.Commands.Command.Process(WorkerStatus status)

George_Wilson · February 13, 2017, 9:01pm

The log indicates there is something affecting your connection in eM Client so I would check your Firewall and Antivirus settings and possibly disable Email protection for a while to see if it has any effect. Then inform me of the result please. Thank you.

Ashwin_Fernandes · February 14, 2017, 1:27am

Hi George, Good Morning ! Thank you for the help. It was my Anti Virus which had the problem. I have disabled the anti virus for eM mail client. If there is any other issue that I encounter; I will come back to you on the same. Thanking you and have a good day.