After upgrading to eM Client v7, I see an email in my drafts folder, however I can’t open, edit or delete this email. It shows the email in the list view in eM Client, however it really isn’t there, as I’ve check my native (Yahoo) web client to verify it doesn’t exist. I’ve tried to “repair” the folder via the eM Client properties for the folder, but it didn’t solve the problem. Can someone help me delete this phantom email? Thank you.
Ditto…Cannot delete unwanted emails in drafts folder!
Hello everybody,
We’re sorry for the inconvenience. Could you please try the following steps?
Turn Conversations off (Menu -> View -> Conversations -> Disable Conversations)
Turn eM Client off
Go to eM Client’s installation folder (something like C:\Program Files (x86)\eM Client) and run DbRepair.exe (not the DbRepair.exe.config). Wait until the database check is completed.
Turn eM Client on
If that doesn’t work, please try removing your account from eM Client and then adding it again (please note that all locally stored data will be lost, but if you have your data on the server, that shouldn’t be of concern. You can make a backup just to be on the safe side).
Regards,
Maurice