I’m getting a popup stating “authorization required” and when I click on that a new pop up stating “password required for _______. This operation may take a while to complete. Please be patient”
I changed the password for the account today after a got a hacking attempt notification. But eM had been open since before the hacking attempt and I didn’t close it before changing the password in a Windows browser. As soon as I changed the password I started getting the eM authorization required pop up.
I clicked through and had the spinner running for a couple of hours so gave up, closed then restarted eM and it has been stuck again for another hour or so already.
I thought I’d had to change the setup in eM to authorization based rather than password based back in 24 (or earlier?) & that this meant a password change wouldn’t affect access.
So:
a) how long is “a while”, and if 2 hours is more than “a while”, what is my next step please?
b) why did OAuth not do what I thought it was supposed to? My error?
Thanks.
I changed the password for the account today after a got a hacking attempt notification. But eM had been open since before the hacking attempt and I didn’t close it before changing the password in a Windows browser. As soon as I changed the password I started getting the eM authorization required pop up.
Sounds like possibly your mail account online “OAuth token might be corrupted in someway” as changing an online password wouldn’t normally cause that to happen.
So “go online to your account and remove the OAuth token” and then “close and reopen eM Client” and it should prompt you to re-authorise eM Client to access your mailbox etc online.
If removing and readding the OAuth token doesn’t make any difference then you may need to remove and readd the account again.
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Thanks for the advice cyberzork. I wasn’t even aware (or had forgotten about) the MS account dashboard. In the end I needed to delete the problem email from eM, add it back and the messages are syncing properly. However, the calendar has added in only a handful of entries, all package delivery items. I’ve looked through all the settings in the MS account on desktop and in eM and I can’t see what to do to get the calendar working. For the sync I chose the lightest option (ie not full messages and not attachments). Any ideas please?
ADDENDUM: I found the problem but can’t see how to fix it. The calendar is from the 2nd of 2 accounts (both hotmail) I have set up in eM. I can see this by right clicking and checking calendar properties. But the field is greyed out and won’t let me change email address to the other hotmail account.
Also, in case it is of use to anyone, I found 2 eM app authorizations, one with a last use in 2021, the other current. I removed the 2021 authorization, but then simply got a fault code whenever I tried to remove the one active this week. I was also blocked from signing in to the Outlook account on desktop due to too many attempts with incorrect details. So had to do password resets again. This block disappeared after I removed the problem email account from eM, so clearly today it was eM repeatedly trying to use the wrong password.
In the end I needed to delete the problem email from eM, add it back and the messages are syncing properly. However, the calendar has added in only a handful of entries, all package delivery items.
If you have only just added the account back in and not all the Calendar events have updated, could be it’s still synching. Click the dropdown on the right of Refresh and click “Show Operations” and see if anything is happening.
If nothing going on at all after sometime, then "Right-click on the word Calendar” and click “Properties” at the bottom. Then click the “Repair tab” at the top and finally click Repair.
That will delete the local calendar cache and resync the calendar with the server calendar.
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Thanks cyberzork. It eventually got there (ie no need for me to repair) 