Outlook account vanishes

1

I was looking at emails with emclient when suddenly the Hotmail account vanished, no folders and no Contacts. Checking User, Roaming, emclient I find that all data for the account had gone. The Hotmail settings looked fine.

I uninstalled emclient and re-installed. The stored account settings allowed immediate recovery of folders and Contacts via synch.

This is very unusual. I place this here as a record just in case another has the same problem.
Before uninstalling  I tried an emclient repair but this did not fix the problem.

2

Hello,
in which version of eM Client did his happen? Can you copy the full number from Menu>Help>About section.
Also, is you Hotmail account set up as IMAP or Exchange?

Regards,
Olivia

3

Thanks Olivia. Version 7.0.27943.0. Yes Hotmail account is Exchange

4

Hello,\that is indeed very strange. Was there any error message when the folders disappeared?

5

Incredible, no error message just the whole account data vanishing before my eyes in a flash.