Opened eM Client and every folder is empty

Crashing eM Client
1

What could have caused this? There is absolutely no mail, no contacts, and nothing that I have saved in various folders.

Thanks for any help to retrieve all this.

2

This seems to be caused by the latest Windows 10 update - I had the same thing.  I am using eM client version 6 - version 7 seems to work OK.  See also the following thread https://forum.emclient.com/emclient/topics/hotmail-has-stopped-ownloading-today

3

Thanks, Nigel, for your reply. I am using Version 6 (free). I’m thinking the only fix would be to uninstall eM Client and download & install again. Would this be your suggestion, also?

And thanks for the thread. It was helpful

Jenny

4

I downloaded the free version 7 and it worked OK on my laptop I keep for test purposes with Hotmail so I reckon you need to do what you suggested.  I have version 6 on my desktop and it is heavily customised and I am worried that if I update to version 7 I will have to customise all over again.

5

Thanks, Nigel

I will probably download the free version 7 in the next few days. I need to go through my contact list & make a copy as that is the only folder that is intact.

Anyone know a quick way to do that other than opening each name & copy/paste the info?

BTW, I love eM Client because it is the only email provider I have found that lets me add fun images to my emails. My Hotmail email doesn’t let me do that.

Jenny

6

Go to File, Export and select Contacts as a vcf file.  You can then import this into the new version.

7

Nigel, thanks. I did as you suggested and saved it to my desktop for now. However, not sure how to import them to the eM Client version 7 after I’ve download it. But will take things step by step. Hoping to getting to downloading version 7 today.

Appreciate your help so much. You are working with a 71 year old who is not very computer savvy!!!

Jenny

8

Go to File, Import - I’m nearly 70 but reasonably savvy.  I hope emClient sort this out as there must be a lot of people out there with this problem.

9

Thanks, Nigel. I’m only savvy when everything is working well. LOL! However, working with  computers certainly helps keep your mind sharper. Something is always going wrong!! Wish I hadn’t downloaded Win 10 'cause I keep having little problems cropping up often on a daily basis.

10

The other thing I would say is that I assume you were using emClient to access Hotmail.  If that is correct, when you install version 7 and it correctly connects to Hotmail, your contacts should automatically be restored.   However it is always a good idea to export them as a backup in case the worst happens.

11

Yes, I am using it to access hotmail. I can see that it is a good idea to make a back up. Thanks! Actually, I have noticed hotmail is having some issues, too. If this is all due to a Windows update, then it really has caused some serious frustration.