One gmail account no history

After PC restored to factory default, gmail Inbox history only goes back to reinstall time. Two subsequent gmail accounts added after have no problem. How do I get eM Client to re-populate the dysfunctional gmail account?

Hi Deerjohn,

If you go to the Gmail’s webmail, are your emails there? Also, how was the account set in eM Client (IMAP/POP3)? 

Russel