On Windows 7 my eM Client has stopped being able to do anything. I cannot uninstall it or reinstall a new one.

David_Mathers · May 9, 2015, 2:22pm

em Client won’t work

Paul_Technical_Suppo · May 11, 2015, 10:52am

Hello David, can you please specify the application’s behavior? Are you seeing any errors thrown by the application? Is the application unresponsive?

What version of eM Client are you currently using on your computer, can you check the exact release number in Help > About? Why are you unable to reinstall or uninstall the application?

Thank you.

David_Mathers · May 11, 2015, 3:29pm

It’s version 6.0.22344.0 on two computers. It gets mail and I can delete mail but when I try and write an email or reply it terminates itself and says “An error has occurred in the application that prevents it from continuing. The application will terminate.” Then it restarts itself immediately but the problem is still there. When I try and reinstall the application or uninstall it, the same message occurs. An endless circle.

eM Client (6.0.22344.0)Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.1026
The following error has occurred:
System.IO.FileNotFoundException: Could not load file or assembly ‘NHunspell, Version=1.1.1.0, Culture=neutral, PublicKeyToken=1ac793ea843b4366’ or one of its dependencies. The system cannot find the file specified.
File name: ‘NHunspell, Version=1.1.1.0, Culture=neutral, PublicKeyToken=1ac793ea843b4366’
at MailClient.UI.Forms.formSendMail.InitializeComponent()
at MailClient.UI.Forms.formSendMail…ctor(IMail mail, SendResponseType sendResponseType, MailAccount mailAccount)
at MailClient.UI.Forms.formSendMail.createNew(MailAccount mailAccount)
at MailClient.UI.Forms.formSendMail.CreateNew(String mailTo, MailAccount mailAccount)
at MailClient.UI.Forms.formMain.ShowNewMessage(String mailto, Boolean useDefaultAccount)
at MailClient.UI.Forms.formMain.tsmiNewMail_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(ToolStripItemEventType met)
at System.Windows.Forms.ToolStripSplitButton.OnButtonClick(EventArgs e)
at System.Windows.Forms.ToolStripSplitButton.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at MailClient.Common.UI.Controls.ToolStripEx.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. <report xmlns="<a href=" http:>" rel="nofollow" target="_blank">http://emclient.com/ns/report">; <product> <name>eM Client</name> <version>6.0.22344.0</version> </product> <silent>false</silent> <environment> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion> <frameworkversion>4.0.30319.1026</frameworkversion> </environment> <exception> <type>System.IO.FileNotFoundException</type> <message>Could not load file or assembly 'NHunspell, Version=1.1.1.0, Culture=neutral, PublicKeyToken=1ac793ea843b4366' or one of its dependencies. The system cannot find the file specified.</message> <source>MailClient</source> <stack> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693645</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>InitializeComponent</name> <parameters></parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693466</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>.ctor</name> <parameters> <parameter> <assembly>MailClient.Mail</assembly> <type>MailClient.Mail.IMail</type> <name>mail</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail+SendResponseType</type> <name>sendResponseType</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>MailClient.Accounts.MailAccount</type> <name>mailAccount</name> </parameter> </parameters> </method> <offset>27</offset> <nativeoffset>bf</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693478</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>createNew</name> <parameters> <parameter> <assembly>MailClient</assembly> <type>MailClient.Accounts.MailAccount</type> <name>mailAccount</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>1e</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693486</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formSendMail</type> <name>CreateNew</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.String</type> <name>mailTo</name> </parameter> <parameter> <assembly>MailClient</assembly> <type>MailClient.Accounts.MailAccount</type> <name>mailAccount</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>27</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693157</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formMain</type> <name>ShowNewMessage</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.String</type> <name>mailto</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Boolean</type> <name>useDefaultAccount</name> </parameter> </parameters> </method> <offset>41</offset> <nativeoffset>97</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100693193</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.UI.Forms.formMain</type> <name>tsmiNewMail_Click</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>sender</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>c</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100671005</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>RaiseEvent</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Object</type> <name>key</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>15</offset> <nativeoffset>72</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100681721</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripMenuItem</type> <name>OnClick</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>17</offset> <nativeoffset>45</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670940</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>HandleClick</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>3b</offset> <nativeoffset>c8</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670926</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>FireEventInteractive</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItemEventType</type> <name>met</name> </parameter> </parameters> </method> <offset>62</offset> <nativeoffset>aa</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670925</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>FireEvent</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItemEventType</type> <name>met</name> </parameter> </parameters> </method> <offset>cb</offset> <nativeoffset>90266e</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670924</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>FireEvent</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItemEventType</type> <name>met</name> </parameter> </parameters> </method> <offset>6</offset> <nativeoffset>1a</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100687279</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripSplitButton</type> <name>OnButtonClick</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>24</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100687283</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripSplitButton</type> <name>OnMouseUp</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.MouseEventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>10e</offset> <nativeoffset>21f</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670949</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>HandleMouseUp</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.MouseEventArgs</type> <name>e</name> </parameter> </parameters> </method> <offset>cc</offset> <nativeoffset>214</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670926</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>FireEventInteractive</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItemEventType</type> <name>met</name> </parameter> </parameters> </method> <offset>48</offset> <nativeoffset>88</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670925</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItem</type> <name>FireEvent</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.EventArgs</type> <name>e</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStripItemEventType</type> <name>met</name> </parameter> </parameters> </method> <offset>cb</offset> <nativeoffset>90266e</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670648</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStrip</type> <name>OnMouseUp</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.MouseEventArgs</type> <name>mea</name> </parameter> </parameters> </method> <offset>6f</offset> <nativeoffset>b1</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100668986</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>WmMouseUp</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.MouseButtons</type> <name>button</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>clicks</name> </parameter> </parameters> </method> <offset>184</offset> <nativeoffset>2d0</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100669002</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>5fe</offset> <nativeoffset>8fca3e</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100669477</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ScrollableControl</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>3a</offset> <nativeoffset>29</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670699</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ToolStrip</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>e7</offset> <nativeoffset>49</nativeoffset> <frame> <method> <modulename>MailClient.Common.UI.dll</modulename> <metadatatoken>100663395</metadatatoken> <assembly>MailClient.Common.UI</assembly> <type>MailClient.Common.UI.Controls.ToolStripEx</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>12</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100669186</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>OnMessage</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>12</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100669189</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>8e</offset> <nativeoffset>30</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100669150</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeWindow</type> <name>DebuggableCallback</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>hWnd</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>msg</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wparam</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>lparam</name> </parameter> </parameters> </method> <offset>25</offset> <nativeoffset>63</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100664740</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.UnsafeNativeMethods</type> <name>DispatchMessageW</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeMethods+MSG&</type> <name>msg</name> </parameter> </parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100668168</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ComponentManager</type> <name>System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>dwComponentID</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>pvLoopData</name> </parameter> </parameters> </method> <offset>186</offset> <nativeoffset>286</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100668215</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoopInner</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>1de</offset> <nativeoffset>16b</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100668214</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>13</offset> <nativeoffset>60</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100675710</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.Program</type> <name><Main>b__4</name> <parameters></parameters> </method> <offset>17</offset> <nativeoffset>38</nativeoffset> <frame> <method> <modulename>MailClient.ExceptionUtils.dll</modulename> <metadatatoken>100663314</metadatatoken> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils</type> <name>Filter</name> <parameters> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate</type> <name>body</name> </parameter> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate</type> <name>filter</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Action1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler

0
28

MailClient.exe
C:\Program Files\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.22344.0
eM Client
eM Client
6.0.22344.0
False
False
False
False
False
Language Neutral

ntdll.dll
C:\Windows\SYSTEM32\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
NT Layer DLL
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
English (United States)

KERNEL32.dll
C:\Windows\system32\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)

KERNELBASE.dll
C:\Windows\system32\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Windows NT BASE API Client DLL
Microsoft® Windows® Operating System
6.1.7601.18015
False
False
False
False
False
English (United States)

ADVAPI32.dll
C:\Windows\system32\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Advanced Windows 32 Base API
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
English (United States)

msvcrt.dll
C:\Windows\system32\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
English (United States)

sechost.dll
C:\Windows\SYSTEM32\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False

Paul_Technical_Suppo · May 11, 2015, 4:35pm

Hello, are you by any chance using Malwarebytes on your computer?

We’ve came across this issue with users that had this installed on their computers, we’ve reported the problem to the developers of this application as it was marking our application as a virus, which they’ve supposedly resolved in the latest release of the application or a one-time update.

The solution to this was creating an exception for the NHunspell file, or eM Client in Malwarebytes or possibly reinstalling/repairing the application using the installer for your currently installed version, which should be this, 6.0.22344.0, based on the error report.

Hope this helps.

David_Mathers · May 11, 2015, 6:03pm

My other computer responds like this:

And when I click on the setup, it just around in a circle.

David_Mathers · May 11, 2015, 6:07pm

Is there an ip address or www…. that I can add to malwarebytes as an exclusion?

David_Mathers · May 11, 2015, 6:11pm

Strange that it reinstalled eM and allowed me to get a free license, and it works, on one computer but won’t allow it on the other. Both are Windows 7. This version of eM is 6.0.22344.0

David_Mathers · May 11, 2015, 8:42pm

Could you send a copy of this file to this email address so I can add it to Malwarebytes exclusions

Paul_Technical_Suppo · May 12, 2015, 8:23am

If Malwarebytes is also checking your incoming and outgoing ports, make sure you have Port 80 accessible or that access to http://licensing.emclient.com/ is not being blocked either.