On Wed of this week, 5/17 I tried to download you free program and was not able to do it . No go

On Wed of this week, 5/17 I tried to download your free program and was not able to do it . Today a Tech came in and downloaded it but now I can’
 t find the program and you said my IPS address does not exist. And my pass word was wrong. Am I oon it or not?