Not getting emails!

1

Since downloading the update to eMClient, I’m no longer getting emails! Any help greatly appreciated before I have to switch over to another email system!

2

I presume you have the latest eM Client V9.

When you are in eM Client, click “Menu / Operations” and do you see any obvious error messages in the log tab ?

Also what happens when you click “Refresh”. Do you get any error messages appear ?

Need more information.

3

Hello. Thanks for replying. The only error messages are those which say it failed to connect. Tried refresh, but obviously everytime I try it brings up the same error message. This has only happened since the latest upgrade.

4

Also, emails sent out are not getting to their recipients.

5

Ok, just got two emails, but still can’t send any. They are waiting in the Outbox with the same message that it can’t connect to my email address.

6

If you have any optional installed eg: Firewall / Security programs, Optional Antivirus scanning programs or VPNs etc, try completely disabling those to test if interfering.

7

Thanks, but it didn’t work. Am I going to have to remove eM Client and download a different email programme?

8

What version of Windows are you using?

What anti-virus application are you using?

9

Windows 7. No anti-virus.

10

Windows 7 has TLS 1.2 disabled by default which is required.

You can enable that following the instructions here: https://manage.accuwebhosting.com/knowledgebase/3008/How-do-I-enable-TLS-1-2-on-Windows-7.html

11

Gary, thanks - that seems to have worked. A test email to a private email account was sent, but weirdly test emails to myself still aren’t showng, but that may be a time thing. Thanks very much. Am I safe to update in future, or is it best if I never update again?

12

Since I doubt your talking about Windows OS updates since Windows 7 isn’t getting them anymore, I will assume you’re talking about upgrading eM Client. In that case since the change you made is a Windows OS level change upgrading eM Client shouldn’t be an issue as long as the version of eM Client your upgrading to continues to support Windows 7.

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