not able to send email

Ritesh_Tewary · November 10, 2015, 7:22pm

hi,
i am not able t send email from my account.

regards

Olivia_Rust · November 11, 2015, 9:54am

Hi Ritesh,
I will need more information about your problem.
Is there any error message you could take a screenshot of?
Can you go to Tools > Operations and copy the content of the Log tab here?
Which version of eM Client are you running? (Help > About section)

Best regards,
Olivia

Ritesh_Tewary · November 13, 2015, 2:25pm

i am getting the attached error

Olivia_Rust · November 13, 2015, 2:41pm

I think you forgot to attach the screenshot, perhaps?

Ritesh_Tewary · November 13, 2015, 2:43pm

attached snapshot

Olivia_Rust · November 13, 2015, 2:53pm

Hi,
please try changing the Security policy to ‘Use SSL/TLS on special port (legacy)’.

Regards, Olivia

Ritesh_Tewary · November 13, 2015, 2:55pm

i had earlier tried it and tried again. it did not work

Olivia_Rust · November 13, 2015, 3:06pm

Can you copy the content of the log tab here? (the same one from the operations/error window)