not able to send email

i am not able t send email from my account.


Hi Ritesh,
I will need more information about your problem.
Is there any error message you could take a screenshot of?
Can you go to Tools > Operations and copy the content of the Log tab here?
Which version of eM Client are you running? (Help > About section)

Best regards,

i am getting the attached error

I think you forgot to attach the screenshot, perhaps?

attached snapshot

please try changing the Security policy to ‘Use SSL/TLS on special port (legacy)’.

Regards, Olivia

i had earlier tried it and tried again. it did not work

Can you copy the content of the log tab here? (the same one from the operations/error window)