hello to everyone
i’ve installed the software on a samsung 900x3a, each time that i ibernate it or I close the display and the laptop goes in stand by, once i wake up the computer the software is unable to send and receive. If I close the software, it disappears but in the task manager keep on working don’t allowing me to reopen the software. I need to force to close the task, open the software and wait for the database checking.
it is a real problem because having an ssd the computer ibernate often…so i let you figure the trouble.
Hello,
how long is it running on the backround? Did you try to wait a bit longer to see if the process normally? You can also run the tool available from http://www.emclient.com/tools/emstack… after the freeze happens. It should generate a log file (starting with “eM Client Stack” in your Documents folder) that will help us analyze the problem in more detail. Please send this file to me: [email protected]
Thanks.