viernes 02 octubre 2020 :: 1716hrs (UTC +01:00)
Thank you for your email - I understand all that you say; I have posted it here.
I presume that as you were able to send this message that you do in fact have a
working email facility, though not on all your computers.
1./ You have an issue concerning licences
There is no need to to re-issue a single license for 5 seats to replace the existing.
2./ My guess is that you have allocated one of the licenses to too many computers.
3./ To view the license on each computer do this:
With eMC in view click (top left):
Menu ->Help ->License
Here you will be able to view License information also (Deactivate & Close)
Before you go any further make certain that you have a note of your License Keys,
one will be for 2 & the other 3 seats.
If you can’t find the License Keys go here and follow the instructions:
Once you have confirmed you have the Licenses and know which is which do this:
In order that there is no further confusion…
In turn DEACTIVATE each computer License
Then in turn Copy & Paste the 3 seat License Key to 3 computers and
the 2 seat License Key to 2 computers.
This done correctly I believe will resolve your problem of One computer not working.
¡Saludos desde la soleada España!
+++++ +++++ Here is the detail of the email you sent +++++ +++++
Yes Russ you are correct, I was pushed so far that I saw this as the only way to get assistance… and it worked!
Also I have raised a ‘CRITICAL’ ticket 3 times… with only 1 response.
We have 5 computers and one says licence expired for some reason. Even though all logged onto the same server etc. I queried this plus asked where can I find information on my licence? Did we even have a Pro licence? As we’ve used EmClient for years I couldn’t remember… soon after we began experiencing problems on our other laptops too. I have searched my ‘account’ high and low and can find nothing about my licence anywhere.
here was the original query response: -
it seems that you have a PRO licence under two different keys, one has 3 seats, and the other has 2 seats.
Please make sure you’re using the correct key, and if so, send us a screenshot of the situation.
Thanks for coming back to us. Oh dear that is incorrect! Are we able to change so we have just one pro licence? We have 5 computers needing emails here. 4 are working fine but the newest one is just saying licence expired even though it’s logged in like all the others?
Also for future reference, how do I find information about what licence we currently have? I have looked everywhere on the site, logged in wherever possible and it doesn’t tell me anywhere?
After this I received no further response to my queries.
We have the latest version of EmClient installed (no updates available) and are using IMAP and Windows 10.
All I need is to sort out the licence, as I’m sure we only need 1? And make it work on each of our laptops.
+++++ +++++ End of copied email +++++ +++++