need to find my account.. I can see my e-mails but cannot reply or send new email

I can see my e-mails. But can’t seem to see the account I setup to send a reply to e-mails.

I see my e-mails, but I cannot see an account setup, I cannot send e-mails or reply to current e-mails I can see.

Same issue, what is the solution?

Firstly, disable your anti-virus and firewall application, then try again. It is common for third-party av apps to block email application or ports.

If that does not work, check your account settings. Debbie couldn’t find them, but they are in Menu > Tools > Accounts.

These are the correct combinations of port and security policy. The underlined ones are the best option for security if your server supports them, so try those first. SMTP port 465 was reassigned and should no longer be used for SMTP, though many mail providers still recommend and use it. If you want to use port 465, the security policy should be set to Use SSL/TLS on special port (legacy)

Port 587 = Force usage of SSL/TLS
Port 25 = Use SSL/TLS if available

Port 993 = Use SSL/TLS on special port (legacy)
Port 143 = Use SSL/TLS if available

Port 995 = Use SSL/TLS on special port (legacy)
Port 110 = Use SSL/TLS if available

If that also does not help, it would be necessary to see the error message. Go to Menu > Tools > Operations, and look in the Log tab. There should be errors for SMTP.