I have used the free version for a while
And today I have bought the key to log in to the 2nd device
I have uninstalled and then reinstalled the newest version for both devices.
I have authorized the right to access Gmail as well
But it can not sync the database from Gmail to the eMClient email on any devices for now.
Is there an issue with my eMClient account?
When adding the other email, it synced automatically
Except for the main email, which is always showing an error
Click on the Red Triangles. What does it say ?
Nothing happened as shown in the photo below.
I have turned off both devices, wait till tomorrow, and recheck again
This is the new news
When clicking on the Red Triangles (2), it’s loading a few email then stops (2).
My main email has around 13,000 emails. I can’t click and wait, wait and click till it receives the full email.
Before I start buying licenses today, I have used a free one to download all emails. I just log in and wait for the sync database to be automatically.
The stucking (non-sync database) appeared when I tried to log in on the 2nd device with a new license. When I went back to the 1st device, I removed the account from it, with the thought that that old license might be the reason.
And now, both devices cannot sync automatically
Did you buy the Personal 3 device licence ?
Or did you buy another additional single device licence using your original key via the expand your license key page ?
Also on the 2nd computer when you went to “Menu / Help / License” did you put in your original license key or a different new license key ?
Also what version of eM Client do you have installed on each computer ?
Also click the dropdown on the right of Refresh and click “Show Operations” and click the “Log” tab and look for any obvious error messages and paste them in this thread. We might then be able to see what’s wrong. Blank out anything personal in the errors.
Hi Anthony, could you please check your Operations logs to see the exact error message? You can find them in Menu > Operations > Log tab. There you should be able to see details of the connection error.
If needed, you can also reach out via our VIP Support (available for paid license users) for further assistance at https://support.emclient.com/
