I was asked to set this up as a new topic; but am copying previous messages here as a convenience:
I’ve uploaded my SMTP settings, but there doesn’t seem to be a log being generated, even though I have turned logging on in both the diagnostics and the settings tabs.
Thanks, Susie
Hi Paul,
I’m one of the people who has been affected by the Verizon SMTP issue. I checked the above emails and downloaded the fix. My emClient worked for a few days and then stopped again. Thinking I hadn’t installed the update properly, I re-installed it, and still can’t send an email. I haven’t changed my settings, and when I’ve run the diagnostic fixes, I first get the “Server Not Responding” message. When I press the FIX button, It goes through several choices, and informs me the issue is fixed … but I still can’t send an email. I’ve been using Gmail for things I must send out, but would appreciate having this issue fixed.
Thanks.
Hi Susie, I’m afraid this might not be an eM client issue, as the error you’re seeing is “Server not responding” this suggest it might be a server issue.
Are you using any firewall/proxy software on your computer. Also please note the issue in this topic was regarding an issue with authentication, this seems to be a completely different issue as the authentication window is not displayed.
Thank you,
Paul.
Hi Paul, sorry it took me so long to get back to you. I have checked my allowed programs list and emclient is on it. I have also shut down my firewall long enough to try sending outgoing mail, but that has not worked either. Interestingly enough, I have noticed that the SMTP logging is now coming up with empty files, even though I have enabled logging. This has happened consistently for the last couple of weeks. Earlier logging worked.
Any suggestions would be welcom. Thanks, Susie.
Hi again Susie, can you please make a screenshot of your account settings from Tools > Accounts > Your account > IMAP/SMTP.
Can you also please open another topic for this issue here on the forum, as I mentioned this seems to be a completely different issue.
When the error occurs, can you also please switch to the Log tab and copy the content of the log and include it in the new topic?