Moving folders

Hi,

A problem i always had with em client and gmail : i move folders and i first check if the operations did well : ok folders are moved and messages are there so i continue to do a mass move operation and…folders are well moved but folders are empty… we have to love em client to not uninstall it immediately or not make a launch of the computer through the windows… this happens once again today, don’t want to talk more about this right now but you clearly have a problem here

Hi, could you write what email provider and protocol do you use?

Jan

Yes, it’s gmail

and protocol is IMAP or POP3?

Jan

Imap

Then I will need your IMAP logs, go to tools - settings - advanced, check IMAP under your account, apply and restart eM Client.
Simulate steps that leads to your issue and after that use “send logs…” to galis@emclient.com together with this topic’s URL in subject.

Then you can turn logging off.

Jan

I think it’s too late to provide IMAP logs, much activity has been done yet and i guess we will have to go into deeper process and their details and much communication between us will be needed to track and find what it’s all about, i don’t have this time to check all of this.

There’s an easier way i think : take the gmail mailbox of your choice, full of emails and folders, play 30mn or less to move folders, do some folder rename,move child folders into another parents, move parent folder into anothers, don’t make pauses between these moves and so on, i don’t have doubts you will see some troubles as each time i “play” this activity along the years, the computers used and the emclient releases, i were in trouble.

Hi,
I’m sorry we’ve tried to replicate the issue but we were unable to succeed, if you don’t have time to try to resolve the issue with us, I’m sorry but we’re unable to help you with the problem.

If you find the time, we’ll be happy to help.

Thank you,
Paul.

Thanks you for your time.

It’s more a global problem than a personal one as it’s em client software that is involved into it, not me so there’s 2 cases :

  • either it concerns em client use with gmail and then i will be able to buy em client as i will quit gmail as soon as i can.

  • either gmail is not the only one concerned and it prevents to buy em client.

Hi,
I’m positive we’re doing everything we can to resolve any issues our clients are experiencing, however as I said we need your cooperation on this since we weren’t able to replicate the issue and I can assure you we tried many times.

Thank you for understanding,
Paul.

Yes, i would be at your place, i would say the same thing, ie i can’t resolve a problem i’m not able to reproduce, but this is not what i’m talking about as this is the technical side.

I’m talking about the software offer, ie the customer side: a problem i’m not able to reproduce does not implies that it does not exist and this is a blocking point for customers to buy it.

Hi again,
I’m glad to hear you understand our position, unfortunately until we can get our hands on the IMAP logs my colleague requested, we can’t really work on resolving the issue.

Thank you,
Paul.

Fair enough.
The goal for the user being to have enough energy and good mood after feeling depressed because of the data lost, and knowing that efforts to invest are not there to resolve the data lost problem but to avoid that happens again.

I hope some will do it for em client, it may be me in the future but i understand those who will drive their foot into another mail client not having this problem.
ie as both conclusion and suggestion : data lost represent among other things, much time loosed, he would also had to invest even more time to make em client better without resolviing his own problem, that’s a quite a lot to ask to this user who has everything except motivation so if em client team want to be helped, maybe the team could consider motivation to give in such cases.

Some give this motivation by offering licences which i look as a really basic fair approach.

PS : imap logs contain credentials, right ?

Hi,
I’m sorry you feel that way, but please note that this forum is about community and if people want to resolve issues the process takes more than just reporting it that i happened, since there’s a lot of other users who are not receiving the issue.

Because of this we have to work on resolving the issue on your application as it is the one which has the issue/problem, especially when we are not able to replicate it no matter how hard we try, if we were able to replicate the issue it would be much easier to fix it and release and update that solves it.

If you want us to resolve the issue there’s alway an option to purchase the PRO license and get the priority support.

Thank you for understanding,
Paul.

How to desactivate email management from em client ?, i will use it only for calendar, task and contact management.

It should be tools\account then if i uncheck “activate account”, will it still work for calendar and task gmail sync ?

When i select a contact, right click and click send a message to, can it open windows for the default email client ?

Hi,
if you uncheck the “Enable account” in Tools > Account, you will deactivate the whole account including calendar and tasks.
You have to go to IMAP (or POP) tab and uncheck the “Enable service”, that should do the trick and you want be receiving any emails from that account.

This way you will be still able to send emails, but if you want to disable that service as well go to SMTP tab and do the same thing - uncheck “Enable service”.

Thank you,
Paul.

Thanks you.
Any solution for contact ? => "When i select a contact, right click and click send a message to, can it open windows for the default email client ? "

Hi,
if your default email client is some other client than eM Client than no, it will always open a new message from eM Client.

Thank you,
Paul.

I suggest that modularity so that we can use em client for whatever we are interested in without sacrifices

Hi, thank you for the suggestion, if you’d like to see this feature in future releases you can make an “Idea” topic and let other users vote on the feature.

Thank you,
Paul.